User Manual

Table Of Contents
(+1)613-349-0006After Hours
Emergency:
techsupport@rossvideo.com
E-Mail (Support):
solutions@rossvideo.com
E-Mail (General):
www.rossvideo.com
Website
Technical Support
At Ross Video, we take pride in the quality of our
products, but if a problem does occur, help is as close as
the nearest telephone.
Our 24-Hour Hot Line service ensures you have access
to technical expertise around the clock. After-sales
service and technical support are provided directly by
Ross Video personnel. During business hours (eastern
standard time), technical support personnel are available
by telephone. Outside of normal business hours and on
weekends, a direct emergency technical support phone
line is available. If the technical support personnel who
is on call does not answer this line immediately, a voice
message can be left and the call will be returned shortly.
Our Technical support staff are available to react to any
problem and to do whatever is necessary to ensure
customer satisfaction.
Supporting Documentation
Ross Video provides a wide variety of helpful
documentation for the setup and support of your
equipment. Most of this documentation can be found
either on the Product Resources disk that came with your
equipment, on the Ross Video website
(www.rossvideo.com), or on the Ross Video Community
site (discussions.rossvideo.com/)
Carbonite Online Help for DashBoard — visit
help.rossvideo.com/carbonite
Operation Manual (4840DR-110) — operational
instructions for Carbonite Black Solo
Setup Manual (4840DR-110) — setup and
conguration instructions for Carbonite Black Solo
Carbonite Black Solo QuickStart Poster
(4840DR-200) — setup information and
specications for the Carbonite Black Solo
Upgrade Notes (4840DR-500) — upgrade
instructions, new features, and known issues for a
given software version
Software Licenses (4802DR-502) — third-party
software licences
Carbonite Multilingual Safety Information
(4802DR-503) — translated product safety
information
Contro Panel Mounting (4840DR-300) desk and
rack mounting instructions
SideBox Installation (4802DR-304) — installation
and mounting instruction for SideBox module
Auxiliary Control Panel Installation (4802DR-305)
— installation and mounting instruction for remote
aux panel (CPS-AUX-053B)
GVG100 Supported Command (4802DR-401)
connection and GVG100 commands supported by
the switcher
RossTalk Commands (4802DR-403) — supported
commands using RossTalk protocol
Device Setup Sheets (4802DR-6xx) — setup
information for controlling external devices from the
switcher
Robotic Camera Control (4802DR-131)
overview of the operational interface when controlling
a robotic camera from the switcher
Audio Mixer Control (4802DR-132) — overview
of the operational interface when controlling an audio
mixer from the switcher
Video Server Control (4802DR-133) — overview
of the operational interface when controlling a video
server from the switcher
— product description and marketing codes for
switchers and options
CarboNET Installation (4805DR-100)
installation instructions for the Carbonite PMC
translator.
6 Document Information Carbonite Black Solo Operation Manual (v1.2)