User manual

6–2 • Service Information DRA-8604 User Manual (Iss. 02)
Troubleshooting Checklist
Routine maintenance to this openGear product is not required. In the event of problems with your
card, the following basic troubleshooting checklist may help identify the source of the problem. If
the frame still does not appear to be working properly after checking all possible causes, please
contact your openGear products distributor, or the Technical Support department at the numbers
listed under the “Contact Us” section at the end of the manual.
1. Visual Review — Performing a quick visual check may reveal many problems, such as
connectors not properly seated or loose cables. Check the card, the frame, and any
associated peripheral equipment for signs of trouble.
2. Power Check — Check the power indicator LED on the distribution frame front panel
for the presence of power. If the power LED is not illuminated, verify that the power
cable is connected to a power source and that power is available at the power main.
Confirm that the power supplies are fully seated in their slots. If the power LED is still
not illuminated, replace the power supply with one that is verified to work.
3. Input Signal Status — Verify that source equipment is operating correctly and that a
valid signal is being supplied.
4. Output Signal Path — Verify that destination equipment is operating correctly and
receiving a valid signal.
5. Card Exchange — Exchanging a suspect card with a card that is known to be working
correctly is an efficient method for localizing problems to individual cards.
Bootload Button
In the unlikely event of a complete card failure, you may be instructed by a Ross Technical
Support specialist to reload the software on the card.
To reload the software on the card
1. Eject the card.
2. Press and hold the Bootload button, while re-inserting the card into the frame.
3. Release the button. The PWR LED will flash green while the card is waiting for a new
software load.
• If a new software load is not sent to the card within 60 seconds, the card will
attempt to restart with its last operational software load.
• Contact Ross Technical Support for the latest software load for your card.