Use and Care Guide

9
TROUBLESHOOTING
Note: when counting and detecting is not accurate, please check the machine as follows:
Problem Reason Solution
Bills get Hopper To loosen the tension, please turn the bill thickness adjuster (located on the
top of the machine) one notch to the right (+). Repeat bill counting and
adjust if problem continues.
damaged Tension
is too
tight
Machine runs
slow
Hopper
Tension
is too
To loosen the tension, please turn the bill thickness adjuster (located on the
top of the machine) one notch to the right (+). Repeat bill counting and
adjust if problem continues.
tight
Bills eject fromthe
machine
Hopper
Tension
is too
To tighten the tension, please turn the bill thickness adjuster (located on
the top of the machine) one notch to the left (-). Repeat bill counting and
adjust if problem continues.
loose
Displayshows
miscount
Hopper
Tension
is too
To tighten the tension, please turn the bill thickness adjuster (located on
the top of the machine) one notch to the left (-). Repeat bill counting and
adjust if problem continues.
loose