Warranty Guide

Terms and Conditions
4
General Terms and Conditions
 •Onlyfirstqualitycarpet(notsecondsorirregulars)
which meets INVISTA’s construction and performance
specifications can earn the name STAINMASTER® carpet
and be covered under these limited warranties.
 •TheselimitedwarrantiesapplytoallSTAINMASTER®
carpet products purchased on or after July 1, 2012,
and installed in the owner-occupied space in an owner-
occupiedresidence(andacommercialofficebuilding
orretailspaceforonlySTAINMASTERHome&Office™
carpet).Timesharedwellingsarespecificallyexcluded.
If the carpet is removed from the home or office,
these limited warranties will be deemed null and void.
 •Thelimitedwarrantieswillbeextendedtoalonger
coverage period when STAINMASTER® carpet is installed
over STAINMASTER® cushion.
 •Someprorationmayapplytolifetimelimitedwarranties.
Labor costs may not be included.
 •Allwarrantycoverageistransferabletosubsequent
owner-occupiers only in owner-occupied residences.
The original homeowner must contact our Consumer Care
group to provide original receipts documenting the carpet
purchase and proof that the carpet has been maintained
every 24 months, using the hot water extraction cleaning
method, since the original carpet purchase date. This
documentationmustbeprovidedwithinsixty(60)days
of the home sale. INVISTA will then provide the new
homeowner with a written authorization transferring
the warranty coverage.
 •Theselimitedwarrantiesexcludecarpetwhichhasbeen
put into commercial use except for the Abrasive Wear
Limited Warranty which applies only to STAINMASTER
Home&Office™carpetwhichisinstalledinahome
or office or retail space for commercial use.
 •Theselimitedwarrantiesalsoexcludeabnormaluse
or conditions, any type of abuse, vandalism, or damage
by smoke, fire, storm, flood, hurricane, wind, lightning,
any other natural disaster, or any act of God. “Commercial
use” includes, but is not limited to: use in a store, office
or other place of business. “Abnormal use or conditions”
includes, but is not limited to: water damage from
plumbing, storm or flood, damage from smoke or fire,
damage from improper cleaning methods or materials,
and from improper maintenance. “Abuse” is any use
of the carpet that is unreasonable considering the
normal and expected uses of a carpet in a residence.
Damage from improper installation or defects in carpet
manufacturing are specifically excluded from these
limited warranties.
3
Contact Information
Visit stainmaster.com to register your carpet purchase
ortofindgeneralcleaninginstructions.(Note:Warranty
registration is recommended but not required to activate
yourwarrantycoverage.)
For warranty service or special assistance for carpet care and
cleaning, call our Consumer Care group at 1-800-438-7668.
Hoursare8AMto5PMEST,MondaythroughFriday.Or,
contact us by email at: [e-mail].
Care and Cleaning Obligations
To maintain your warranty coverage you must do
the following:
 •Cleanstainsorsoiledareaspromptly.Iftheproblem
remains after do-it-yourself cleaning, then have your
carpetprofessionallycleaned(atyourexpense;these
maintenancecostswillnotbereimbursed).
 •Iftheproblemstillremainsafterprofessionalcleaning,
contact the Consumer Care group within 30 days
of the professional cleaning.
 •To qualify for coverage under all limited warranties
outlined in this booklet, you must have had hot water
extraction cleaning performed by a trained, qualified
carpet care professional, at least as frequently as every
24 months since the date of purchase of your carpet.
Failing to do so can void your warranty coverage.
Filing a Claim
If you have a problem with your carpet and believe it is
covered by one or more of the limited warranties outlined
in this warranty brochure, you must file a claim by contacting
our Consumer Care group. When you call, you will be asked
to provide the following:
 •Anexplanationoftheissue,whatcausedtheproblem,
and a description of what the carpet looks like now
 •Whenandwherethecarpetwaspurchased,including
the retailer’s telephone number
 •Thecarpetstylenameandstylenumber
 •Squareyardspurchased
 •Date(s)andproofofprofessionalcleaning(s)
(1)
If the problem is determined to be covered by one of
the limited warranties, you will be asked to provide the
original sales receipt or other documentation acceptable
to INVISTA which shows proof of purchase and installation
of a STAINMASTER® carpet and of carpet cushion which
meets the requirements noted under the Texture Retention
Limited Warranty. The documentation must include the
STAINMASTER® carpet name and style information.
You must also provide INVISTA with all related professional
cleaning receipts (showing service dates), if required.
Please note that INVISTA will not reimburse you for your
costs of professional cleaning.
Wemayalsorequestasmallpiece(6˝x6˝)swatch
of remnant carpet and cushion.