Use & Care Guide

carpet. All replacements must be completed within six
months of the first report of the stain to the appropriate
manufacturer. Replacement cushion is not included.
Limited Texture Retention Warranty
For the term of your warranty, your Lowe’s carpet, under
normal use, will retain its texture retention without the
tufts losing twist from ordinary foot traffic. Texture
retention is the ability of the carpet tufts to retain their
visible shape, as measured by the degree of bursting,
opening or untwisting of the tufts at the surface of
the carpet and is measured by using an international
standardized rating scale (CRI TM-101) ranging from 5.0
(new or no change) to 1.0 (severe change).
If your Lowe’s carpet fails to perform as warranted
(this carpet must retain a texture rating of at least 3.0
under warranted conditions), Lowe’s will coordinate
replacement with carpet of comparable cost for the
affect area only (and adjacent areas extending to the
nearest wall, doorway or entrance) per the General
Terms and Conditions stated in this warranty booklet. If
replacement is authorized, you will not be responsible
for paying for labor and disposal costs for the carpet.
All replacements must be completed within six months
of the first report of the problem to the appropriate
manufacturer. Replacement cushion is not included.
Carpet installed indoors, on stairs or in areas subject to
other than ordinary foot traffic is specifically excluded
from this warranty, as is damage caused by improper
installation and/or improper cleaning methods and
materials.
Satisfaction Replacement
If at any time during the 90 day Satisfaction
Replacement term you wish to change your new carpet
– for any reason (other than as expressly noted below),
Lowe’s will coordinate replacement with another style
or color of carpet of comparable cost. Should you wish
to replace the carpet with carpet at a higher cost, you
may do so by paying the different in price. No monetary
compensation will be paid if a lower price of carpet is
selected. This is a one-time replacement and does not
cover the cost of labor to install the replacement carpet
you select. Labor costs will reflect actual cost to install
carpet and not promotional labor rates Lowe’s may be
offering at that time. Contact the Lowe’s store where
you purchased the carpet if you wish to use your 90 day
Satisfaction Replacement.
The Satisfaction warranty does not apply to conditions
covered by any warranty. No replacements will be made
for carpet that has been glued down, subject to abuse,
vandalism, alteration, or damage caused by smoke, fire,
flood, wind, lightning, or any disaster.
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