Warranty Information

DB2/ 31580486.3
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ROYOLE&CORPORATION&LIMITED&CONSUMER&WARRANTY&POLICY&(“Warranty&Policy”)&(US!Only)!
PLEASE&REVIEW&THIS&WARRANTY&POLICY&CAREFULLY&AS&IT&SETS&FORTH&YOUR&RIGHTS&AND&ROYOLE’S&WARRANTY&OBLIGATIONS&FOR&ROYOLE&
PRODUCTS.&&THIS&WARRANTY&POLICY&ALSO&CONTAINS&A&MANDATORY&ARBITRATION&CLAUSE.&&YOU&AGREE&TO&TH IS&WARRANTY&P O L ICY &BY &
USING&ROYOLE&PRODUCTS.&&IF&YOU&DO&NOT&AGREE&TO&THIS&WARRANTY&POLICY,&DO&NOT&USE&THE&ROYOLE&PRODUCT&AND&RETURN&IT&IN&
ACCORDANCE&WITH&THE&INSTRUCTIONS&YOU&ARE&PROVIDED&BY&ROYOLE’S&SUPPORT&TEAM.&&&
Limited&Warranty.!!Royole!Corporation!(“Royole”)!provides!the!following!limited!warranty!to!consum e rs!wh o !purc ha se!a!n ew !pro du ct!directly!from!
Royole!or!a!Royole!authorized!retailer!or!reseller!(“Product”).!!During!the!Warranty!Period,!Royole!warrants!that!the!Product!will!be!free!from!
defects!in!material!and!workmanship!when!the!Product!is!used!for!personal!use,!under!normal!personal!use!conditions!and!in!accordanc e !w ith !an y!
instructions!or !do c u m e n tat io n!p ro v ide d !w ith !th e !Pro d u ct !or!o n lin e!b y !Ro y ole !(“ Limited&W arranty”).!!If!th e !P ro d u ct!fa ils !to !m e e t!th e !Limited!
Warranty!during!the!Warranty!Period,!Royole!will,!at!its!option!and!to!the!extent!permitted!by!law,!(i)!repair!the!Produc t!using!new!or!refurbished!
parts,!(ii)!replace!the!Product!with!a!new!o r!refu rbish ed !product,!or!(iii)!refund!the!purchase!price!of!the!P rod uc t.!Fo r!purposes!of!this!Limited!
Warranty,!refurbished”!means!a!product!or!part!that!has!been!returned!to!its!original!specifications.!!&
Warranty&Period.!!The!Limited!Warranty!applies!for!a!period!of!1!year!from!the!date!of!original!retail!purchase!(if!purchased!from!a!Royole!
authorized!retailer!or!Royole!authorized!reseller)!or!1!year!from!the!date!of!shipment!if!purchased!directly!from!Royole!(“Warranty&Period”).!!
Parts.&During!the!Warranty!Period,!Royole!will!supply!new!or!refurbished!replacement!parts!in!exchange!for!parts!determined!to!be!defective.!
This!Limited!Warranty!covers!only!the!hardware!components!of!the!Product!and!the!operating!system!software!unique!to!the!Product,!if!
applicable.!It!does!not!cover!any!warranty!or!technical!assistance!for!software!included!with!the!Product.!!Any!such!software!is!provided!“AS!IS”!
unless!expressly!provided!for!in!any!other!product!terms!of!use!issued!by!Royole.!Please!refer!to!the!Terms!of!Use!included !w it h!th e !Pr o du c t!fo r!
your!rights!and!obligations!with!respect!to!the!software!included!with!the!Pr o du c t. !If!you!believe!the!software!issues!is!related!to!the!operating!
system!unique!to!the!Product,!please!contact!the!Royole!Suppo rt!Team.!
Warranty&Instructions.!If!there!is!a!defect!in!the!h a rd w a re !co mponent!of!yo u r!P ro d u ct ,!ple a se !co n ta ct :!!
Email!Royole’s!Support!Team:!
support@royole.com!!
!
Or!Call!the!Royole!Support!Center!!
866-397-0080!
After!consultation!with!the!Royole!support!team!or!Royole!support!center,!Royole!may!require!that!you!return!the!Product!to!Royole!at!your!
expense.!!Do!not!return!the!Product!to!Royole!unless!Royole!asks!you!to!return!the!Product.!!If!Royole!asks!you !to !re tu rn !th e !Pr o d uc t,!you !must!
deliver!the!Product!and!all!of!its!accessorie s,!freight!p rep aid !(unless!otherwise!specified !by!R oy ole’s!S up port!Team),!in!eith e r!it s !o rig inal!packaging!
or!packaging!affording!an!equal!degree!of!protection,!to!the!Royole!authorized!service!facility!specified!to!you.!!With!your!returned!Product,!you!
must!include!a!dated!purchase!receipt!from!Royole!or!a!Royole!authorized!retailer!or!Royole!authorized!reseller,!as!well!as!a!return!m a terial!
authorization!number!provided!by!the!Royole!Support!Team.!It!is!your!responsibility!to!ba ck u p !an y!d a ta ,!sof tw a re !or !oth e r!m a te ria ls!y ou !may!have!
stored!or!preserved!on!your!unit.!It!is!likely!that!s u ch !d a ta ,!so ftware,!or!other!m a ter ials !w ill!b e !lo st!o r!r ef o rm a tte d !d u rin g !se rv ice !an d !R o yo le !w ill!
not!be!responsible!for!any!such!damage!or!loss.!!
Repair&/&Replacement&Warranty.!This!Limited!Warranty!will!apply!to!any!repair!or!replacement!part!or!repair!or!replacement!Product!for!the!
remainder!of!the!origina l!Lim ite d!Warranty!period!or!for!90!days,!whichever!is!longer.!Royole!may!request!that!you!replace!defective!parts!with!
user-installable!new !o r!ref ur b ish e d!p a rts !tha t!R o yo le !pr o vid es!in!fulfillment!of!its!w a rran ty!o bliga tion .!Any !pa rts!or!P rod uct!re plac ed !un der!th is!
Limited!Warranty!will!become!Royole’s!property.!!
Warranty&Limitations.!!This!Limited!Warranty!only!covers!Product!issues!caused!by!defects!in!m a terial!or!w o rkm an sh ip! during!ordinary!consumer!
use.!!This!Limited!Warranty!does!not!cover!(a)!Product!issues!caused!by!an y!o the r!reaso n ,!includ ing !but!n ot!lim ited !to!pro d uct!issu es!d ue !to!
commercial!use,!acts!of!God,!misuse,!accident!(including!without!limitation!exposure!to!water,!food,!etc.),!neglect,!abuse,!limitations !of !tec h no lo g y,!
or!repair!or!modification!of!or!to!any!part!of!the!Product,!(b ) !n o r mal!wear!and!tear,!(c)!use!that!is!not!authorized!by!Royole!or!indicated!on!the!
Product!documentation,!(d)!use!of!the!Product!with!accessories!not!approved!by!Ro yo le,!(e)!dam a ge!re sultin g!from !yo ur!fa ilure!to !dow n loa d!
updates!to!any!software!or!firmware!for!the!Product!or!if!you!unplug!the!Product!during!an!update;!(e)!use!of!the!Product!in!violation!of!applicable!
laws!or!ordina n ce s,!!(f)!any !dam a ge !to!an y!co m pu ter!o r!oth er!pro d uct!to !wh ich !the!Pro d uct!co n nec ts,! or!(g)!Prod uct!p urch as ed !from!anyone!other!
than!Royole!or!a!Royo le!authorized!retailer!or!reseller,!included!witho u t !limitation,!us ed!or!resold!products.!To!determine!if!a!retailer!is!a!Royole !
authorized!retailer!or!if!a!reseller!is!a!Royole!author ize d!reseller,!please!co n tact!Royole’s!support!team!at!the!email!address!or!phone!number!
provided!above.!This!Limited!Warranty!do e s!n ot !co ver!R o yo le!p ro d uc ts!s old !A S!IS !or!WITH!ALL!FAULTS!or!consumables!(such!as!fuses!or!batteries).!
This!Limited!Warranty!is!invalid!if!the!factory-applied!serial!number!has!been!altered!or!removed!from!the!Product.!This!Limited!Warranty!is!valid!
only!in!the!United!States.!!This!Limited!Warranty!cannot!be!assigned!or!transferred!to!a!subsequent!purchaser!of!the!Product.!!

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