Operating Instructions

Table Of Contents
CHAPTER 9
Troubleshooting
Reread the sections of this manual to make sure you have
completed system set up properly
If you are unable to solve the problem, contact the dealer from
whom you purchased the system for assistance.
PROBLEM SOLUTION
DISTORTION - System’s audio quality seems distorted at
medium to high input levels.
Reduce microphone gain by adjusting microphone gain
control.
HISS - System seems to produce a “hiss” which is
undesirable.
Check the gain setting on all beltpacks and the base. They
may be too low or too high. Check to make sure you are still
well within range of the base station.
LOW OUTPUT - System produces a low output level. Check the gain setting on both the beltpacks and the base.
They may be too low.
FEEDBACK - Moving around area of use produces
“squeal” or “howl” in various locations using ext. speakers.
Reduce the gain settings on both the beltpacks and the base.
They may be too high.
DROPOUTS - When moving around the area of use there
seems to be locations where the signal swooshes or
completely disappears
Make sure both antennas on the base and beltpack are
connected and follow the location suggestions. Change the
location of the base unit and antennas or avoid the bad areas
with the remote beltpacks.
INTERFERENCE - System picks up signals other than
wireless intercoms.
Make sure that all the RTS beltpack(s) are on. If there are any
unused receivers at the base, turn the audio off from those
receivers by deselecting the appropriate Portable Station
Connect button.
If problems persist with the beltpack on, you will probably
need to change the group. Make sure the base and beltpack
match after any Group/Channel change.
NO AUDIO from BASE or BELTPACK headsets. Check Transmitter switch on base and beltpack. Check talk
LED to make sure it is on. Make sure beltpack batteries are
OK.
BASE and BELTPACK’S Frequencies Don’t Match - In
the display frequencies screen of the base and the menu of
the beltpack the frequencies don’t match.
Ensure the units are on the correct Group and Channels. If
three band base and beltpack units and in the US make sure
you have switched the base station to the US channel map,
see “Troubleshooting” on page 75.