Product Info

SME VoIP Handset Guide 4.8
Proprietary and Confidential
Page | 61
7.4.1 Attended Transfer
In an attended transfer the party that call is transferred to, is called before the transfer is made. The procedure
to do this is as follows.
1. Initiate a call with a counterpart, so that the handset displays “Connected” as shown below.
2. Press the right softkey “Transfer” on either of the handsets in call, and the counterpart of the call is put
on hold.
3. Enter the number that the transfer should be made to, and press the green “Off-hook” button
4. A ring back tone is heard, and a third party is called.
5. As the third party answers the call the handset user initiating the transfer will show a connected screen
as seen above.
6. To make the transfer after the third party has answered the call, press the right softkey “Transfer”, and
the call is transferred so that the second and third party are now in call, and a “Call ended” screen is
displayed on the handset that initiated the transfer as seen above.
NOTE: It is also possible to make an attended transfer by pressing either the left softkey “Hold”, or the middle
softkey “Conf.” instead of pressing the right softkey “Transfer” in step 2.
7.4.2 Unattended Transfer
When making an unattended transfer, the call will be transferred directly to a third party without the party
initiating the transfer needing to call this third party before the transfer.