Product Info

SME VoIP Handset Guide 4.8
Proprietary and Confidential
Page | 68
9 Troubleshooting
This troubleshooting section contains information on how to solve some operational problems that you may
experience on the handset.
9.1 Operational problems
State: The handset does not ring
Problem cause: The sound off icon is seen in the status bar; hence the handset is silent mode.
Action: Increase the volume in Audio Settings, or long press the #-key in idle.
NOTE: If the Audio Settings is greyed out and cannot be changed, it is because the silent mode is enabled by long
pressing the #-key. Please, long press the #-key in idle to disable this silent mode.
State: The handset does not respond when pressing on the keys
Problem cause: The keylock is enabled, and a “Press and hold *” screen is displayed when pressing any key.
Action: Long press (press for more than 2 seconds) the *-key.
State: The handset shows “Searching” in the display
Problem cause: The handset is out of the coverage area of the base station system.
Action: Please move the handset back in coverage of the base system.
FCC Warning
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.