DUALphone 4088 HD Audio dio No PC Needed 2 Accounts user manual Handsfree H DUALPHONE 4088 USER MANUAL V13 and landline in one handset
ENGLISH 2 IN THIS USER MANUAL THIS IS HOW THE DUALPHONE WORKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 HOW THE MANUAL IS ORGANIZED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 INSTALLATION AND BASIC FUNCTIONS – SECTION 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . In the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ENGLISH 3 IN THIS USER MANUAL Set the time and date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Set the preferred line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change the country code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change the landline country setting . . . . . . . . . . .
ENGLISH THIS IS HOW THE DUALPHONE WORKS Your DUALphone could entirely change the way you think about using your telephone and using Skype. You can use your DUALphone to make and receive both landline and Skype calls. And, because Skype is built into your DUALphone, you no longer need a computer to use Skype. In order to use your DUALphone for Skype calls, the base station must be linked up with an active Internet connection.
ENGLISH HOW THE MANUAL IS ORGANIZED This manual falls in three parts: (1) Installation and basic functions, (2) Advanced functions, (3) Support information. NEW USERS: • Please read Section 1 of this document. Section 2 is for more advanced users who wants a deeper knowledge of the DUALphone. Section 3 is for FAQ and troubleshooting issues.
ENGLISH SECTION INSTALLATION AND BASIC FUNCTIONS – SECTION 1 IN THE BOX • • • • • • • 1 cordless DUALphone 4088 handset 2 AAA rechargable batteries 1 desktop charger with power supply 1 DUALphone 4088 base station 1 power supply for base station 1 ethernet cable 1 telephone cable Should anything be missing, please contact your place of purchase.
ENGLISH SECTION 1 YOUR HANDSET AT A GLANCE Earpiece Colour Display Displays the status of your handset. Loudspeaker/ringer For handsfree speakerphone and ringing (on the back of the DUALphone). Headset jack Key Pad Keys used for entering digits 0-9 and letters A-Z. For 3.5 mm jack (on the side of the DUALphone). Microphone Left soft Key. Selects the current menu item or confirms a setting, depending on the current screen. Right soft Key.
1 HOW TO INSTALL THE BASE STATION ENGLISH SECTION 30 seconds wait for LED to light up after power reset a) b) c) a) Connect on the base station to a telephone socket (if available), using the provided telephone cable and optional plug. b) Connect the power adapter to an active power outlet and connect adapter. on the base station to the power c) Connect on the base station to a LAN (Local Area Network) port on your broadband connection (modem, router, hub, switch etc.
ENGLISH SECTION 1 HOW TO INSTALL THE HANDSET • Push the top of the battery compartment cover on the back of the handset inwards and downwards. • Insert the two batteries provided with the handset, making sure that their plus and minus ends are facing the same way as shown in the illustrations on the sides of the battery compartment. • Slide the battery compartment cover shut. • Connect the power adapter of the charging cradle to an active power outlet.
ENGLISH SECTION 1 FIRST TIME START-UP You must complete the following steps the first time you use your DUALphone. Start by turning on the handset by pressing until the handset turns on. 1) Reset the base station by pressing the button on the back of the unit and insert the DUALphone in the cradle in order to register with the base station. The DUALphone screen informs you when ready for next step. 2) Find your preferred language using a language.
SECTION ENGLISH 1 6) Confirm the country code setting by pressing left . Alter your country code by inserting “+” followed by the country code number of your choice and press . 7) If your country uses area codes, please enter the area code following the above procedure. Press left to continue. 8) Choose Sign in to Skype or Create new account by pressing left . followed by NOTES: • The country setting configures the landline telephony port.
ENGLISH SECTION 1 GETTING STARTED WITH SKYPE You can configure your DUALphone with an existing Skype account during the first-time installation, or you can optionally create a new Skype account. You only need a Skype username and password defined by you to create a new account. You can enter further account details when your DUALphone has been configured and is online. NOTE: • Skype does not allow emergency calls. Such calls are therefore always routed to the traditional telephony port.
SECTION ENGLISH 1 5) Use the keypad to enter a password and press the password by entering it again. . You are asked to confirm 6) You are then directed to the Skype Agreement. Use and then press left to accept. to read the entire text NOTES: • Use to change to lower-case, upper-case or numeric entry when entering your Skype name and password. Skype names can be 6-32 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks.
SECTION ENGLISH 1 2) Press left to sign in to the first Skype account, or use second Skype account. 3) Use the keypad to enter your Skype name and press 4) Use the keypad to enter your password and press to sign in to the . . 5) You are now asked whether you want to save your Skype name and password for automatic sign-in. Press left to accept, right to decline. NOTES: • Use to change to lower-case, upper-case, or numeric entry when entering your Skype name and password.
ENGLISH SECTION 1 Skype features supported by DUALphone After you have created your Skype account, you can call other people with Skype accounts for free. Skype also offers additional subscription features, including: SkypeOut Allows you to make calls to ordinary landline and mobile phones. Online number Provides you with an ordinary phone number for receiving Skype calls on your DUALphone from ordinary landline and mobile phones.
ENGLISH SECTION 1 Radio signal status Indicates the strength of the radio signal. No radio signal. Radio signal. Battery status Indicates the status of the battery. Low level. Partially charged. Fully charged. Charging. Notifications Displays notification icons. Missed call. Call forward to your skype voicemail is activated. Call forward to a landline/mobile number is activated. New voicemail. Exchange contact details request. Silent mode is active. Keypad locked. Skype credit is close to expiry.
ENGLISH SECTION 1 Main Menu The main menu provides easy access to all of your Skype and DUALphone settings. 1) From idle screen just press left to enter the main menu. 2) Use or to navigate and highlight an item. Select by pressing left go back by pressing right . or The following table outlines the main menu items: 17 Contacts Your contact list and the current Skype status of your contacts. History Your calls, missed calls, incoming and outgoing calls, voicemails and exchange contact details.
ENGLISH SECTION 1 CONTACTS Your contact list displays all of the names you can make calls to. If you have an existing Skype account, your contact list is automatically downloaded when you sign in. If you are new to Skype and have just created an account, your contact list will be empty. You will need to add contacts to your list. Skype protects the privacy of its users by requiring exchange contact details on names that you wish to add to your contact list.
SECTION ENGLISH 1 5) Confirm by pressing right details by pressing left . back or send a request to exchange contact NOTES: in step 4, an exchange contact details request is sent to the contact. When it has • After you press left been sent, a confirmation message is displayed. The name is added to your contact list, and when accepted by the contact it will change status. • Please be patient as synchronization of Skype contacts might take several minutes.
ENGLISH SECTION 1 Add a SkypeOut or landline contact To add a SkypeOut or landline contact, press left 1) Use to select Menu, then: to go to Add Contact, select by pressing left . 2) Use to enter a phone number for use with SkypeOut or landline. Select by pressing left . 3) Use the keypad to enter the contact’s name and press . 4) Use the keypad to enter the full phone number and press .
ENGLISH SECTION 1 Search for Skype users To search for Skype users, press left to select Menu, then: 1) Use to go to Search, select by pressing left . 2) Use the keypad to enter the Skype name or full name name and press . 3) Use left 4) Use or to navigate and highlight a name from the list, select by pressing . to highlight Add to contacts, select by pressing left NOTES: • Use to change to lower-case, upper-case or numeric entry. • Use to input symbols from the symbol table.
ENGLISH SECTION 1 MAKE AND RECEIVE CALLS The procedures for making and receiving calls apply to any type of call – Skype-to-Skype calls, SkypeOut calls and Online Number calls. Furthermore, you can use your phone for landline telephony. Call a Skype contact To make a Skype call: 1) Press right to select Contacts. 2) Use to select a contact from the list. or 3. Press to call. Wait for the call to connect, ring, and be answered. to end the call.
SECTION ENGLISH 1 2) Use to select landline or SkypeOut and press . 3) Wait for the call to connect, ring and be answered. Press to end the call. NOTES: • You can select a preferred line for dialing by going to Menu > Settings > Phone settings > Preferred line. Choose one of the following options: 1) Always landline 2) Always SkypeOut 3) Always ask RECEIVE A CALL When someone calls you, the ringing tone sounds and the incoming call message is displayed.
ENGLISH SECTION 24 1 TROUBLESHOOTING This is a guide to the most common problems that may occur during installation or use of your DUALphone. You can easily solve some of the problems yourself, but may need your broadband service provider or landline provider to help you with others. Check www.dualphone.net for more information. PROBLEM POSSIBLE CAUSE SOLUTION My DUALphone does not work • The software needs to be updated to the latest version.
ENGLISH SECTION 1 PROBLEM POSSIBLE CAUSE SOLUTION Handset is not registering • The base station is not connected. • Make sure that the power supply is properly connected to on the base station and that the power is on. • You are out of range of the base station. • Move closer to the base station. • The handset is not registered. • Register the handset. • The base station is not connected to power.
SECTION 2 ADVANCED FUNCTIONS – SECTION 2 MENU TREE OF YOUR DUALPHONE The following menu trees show how the different features are accessed through the handset. Left right are generally used to move to the next level by choosing Select, Option or Back. From the idle screen, press left for Menu.
SECTION 2 MAIN MENU LEVEL 1 Status Sign In To Skype Create New Account Change Status Sign Out My Profile Change Password Auto Sign In LEVEL 2 LEVEL 3 Offline Online Away Do not disturb Invisible Details shown to all Private Automatically Promt Search Services Skype Credit Online Number Voicemail Settings Call Divert Privacy Call Forward Call forward number Voicemail Welcome message Skype Calls Online Number Calls Anyone Contacts Known numbers Incoming Alert Type Ringing Ring once Beep onc
SECTION 2 MAIN MENU LEVEL 1 LEVEL 2 Settings Time & Date Time Time Zone Daylight Savings Time format Time Separator Date Date format Date Separator Time Server Time Server URL Cordless Settings Register handset Handset name Deregister handset (continued) LEVEL 3 Handset 1 Handset 2 Handset 3 Handset 4 Registrations Phone Settings Language Dansk Deutch English …. ….
SECTION 2 SKYPE SETTINGS Change your online status Your online status can be seen by all Skype contacts authorised by you. For more on this, please see Main display in the Installation and basic functions section. For more on authorisations, please see Exchange contact details request in this section of the manual. 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Status. 3) Press and left to select Change status.
SECTION 2 Choose auto or manual sign in Your first sign in has to be manual, but after that you can activate Auto sign in and sign in to your Skype account automatically, in case you should turn off the base station or the handset. If you activate Prompt, you have to enter your Skype password every time you sign in. We therefore recommend that you choose Auto sign in. 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Status.
SECTION 2 Change your Skype profile In My profile you can tell other Skype users a bit about yourself. Please note that any Skype user can see all configurations you make in Details shown to all, even the Skype users you have not authorised. You must be signed into Skype to change your profile. 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Status. 3) Press and left to select My profile. 4) Press and left or just press left (Details shown to all, Private).
SECTION 2 a) b) c) d) e) f) g) h) i) In Show My Picture, press left to select. In Skype name, please note that you cannot change your Skype name here. In Full name, use the keypad to enter your data. In Gender, use left to select (Male, Female, Unspecified). In Birthday, enter the month using the keypad, press ARROWRIGHT to go to the day and enter the day using the keypad, press ARROWRIGHT again to go to the year and enter the year using the keypad.
SECTION 2 3) Press and left to select Change password. 4) Enter your password using the keypad, then press left . 5) Enter your new password, then press the “OK” softkey. 6) Repeat your new password, then press the “Change” softkey. Create a personal voicemail greeting Skype voicemail has a default voicemail greeting. You can also create your personal welcome greeting, which will be played back to people calling you when you are unable to answer the call.
SECTION 2 4) Presss 5) Press left and left to select Welcome message. to select options. 6) Press Record new to record your welcome greeting, and press Play to hear the recorded message. Listen to your voicemail Callers can leave a message for you. Whenever someone sends you a voicemail, the message You have 1 new voicemail will be displayed on your DUALphone. 1) From the Idle screen, press left 2) Press 34 A D VA N C E D S E T T I N G S and left to enter the main menu. to select History.
SECTION 2 3) Press and left to select Voicemail. 4) Press choice. and left or just press left to select the voicemail of your 5) Press left to select options (Play, Call, Send voicemail, Details, Delete, View profile, Add to contacts, My greeting). Play: Call: Send voicemail: Details: Delete: View profile: Add to contacts: My greeting: Play back the voicemail. Call the person who has left the voicemail for you. Send the person who has left the message for you a voicemail.
SECTION 2 Privacy You can make restrictions as to whom you wish to accept a Skype or a callto your online number from. Your choices are: 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Settings. 3) Press and left to select Privacy. 4) Press left to select Skype calls, then press and left or just press left to select your preferred privacy status for incoming Skype calls (Anyone, Contacts, If details shared).
SECTION 2 Notification You can choose whether you want to be alerted by a tone whenever you receive a voicemail or an authorisation request. 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Settings. 3) Press and left to select Tones. 4) Press and left to select Notification alert. 5) Press and left (Beep, Silent).
SECTION 2 PHONE SETTINGS Tones You can configure keypad tones, ring tones etc. on your DUALphone. The following are just a few examples. 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Settings. 3) Press and left to select Tones. Change the call alert You can define how you want your DUALphone to alert you with incoming calls: Ringing: Ring once: Beep once: The handset will ring as long as the incoming call is active. The handset will ring only once.
SECTION 2 2) Press and left or just press left (Ringing, Ring once, Beep once). to select your preferred alert type Change the ring tone You can define how you want your DUALphone to ring on incoming calls. 1) From Tones, press and left to select Ring tones. 2) Press and left or just press left to select your preferred ring tone (Silent, Melody 1 ‡ 11, Beep, Melody 13). Adjust the ringing volume You can adjust the ringing volume of the handset for incoming calls.
SECTION 2 Adjust the keypad tones You can choose whether you want to hear a tone whenever you press a key or whether you want your keys to be silent. 1) From Tones, press 2) Press Off). and left and left to select Keypad tones. or just press left to select your preferred setting (On, Set the time and date Your DUALphone will always obtain time and date information from the Internet. Thus, you only have to configure the Time zone and Daylight saving settings.
SECTION 2 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Settings. 3) Press and left to select Time and date. 4) Press and left to select Time zone. 5) Press and left or just press left (GMT -12 ‡ GMT +13). 6) Press 41 A D VA N C E D S E T T I N G S and left to select your preferred time zone select Daylight saving.
SECTION 2 7) Press and left or just press left (Daylight saving, Standard). to select your preferred mode If you wish to adjust the Time format and Time separator as well as the Date format and Date separator settings, this is easily done here. Set the preferred line You can configure how you want to route your outgoing calls when using Landline: SkypeOut: Always ask: Select this option if you always want to route your landline and/or mobile phone calls via the landline (traditional telephony).
SECTION 2 4) Press and left to select Preferred line. 5) Press and left or just press left (Landline, SkypeOut, Always ask). to select your preferred port Change the country code As Skype does not know where in the world you are connected to the Internet, you will always have to enter the country setting when calling landline phones and/or mobile phones via the Internet (SkypeOut). This applies even when you call a phone in your own country.
SECTION 2 3) Press and left to select Phone settings. 4) Press and left to select Region. 5) Press left to select Country code, then enter your preferred country code using the keypad. 6) Press and left using the keypad.
SECTION 2 Change the landline country setting As your DUALphone works both with Skype telephony and ordinary telephony via landline connections, your DUALphone has to know in what country you are connecting to the landline system. In other words, the configuration you make here has nothing to do with Skype, only with landline telephony. PLEASE NOTE: Emergency calls can only be made via the landline. 1) From the Idle screen, press left 45 A D VA N C E D S E T T I N G S to enter the main menu.
SECTION 2 Change the handset language You can change the language displayed on your handset. You can select another language than English only if your DUALphone is connected to the Internet. 1) From the Idle screen, press left 2) Press and left to select Settings. 3) Press and left to select Phone settings. 4) Press and left to select Language. 5) Press and left (A ‡ Z). 46 A D VA N C E D S E T T I N G S to enter the main menu.
SECTION 2 Should you accidentally select a language which makes it hard for you to find the Language menu again, use this shortcut: 1) From the Idle screen, press left to enter the main menu. 2) Press three times on the number 8 key. Register / deregister your handset Use the Register function whenever you need to register your handset with a base station, for instance when registering the handset with a base station other than the one you are already registered to.
SECTION 2 4) Pres and left or just press left Deregister handset. to select Register handset or NOTE: • To make registration possible, make sure that the base station has registration mode enabled. This is done by pressing Reset on the back of the base station.
SECTION 2 Internet settings You can configure settings such as IP mode, IP address, Skype proxy and Firmware proxy. However, if you have an advanced Internet connection and are not familiar with firewalls and ports, we recommend that you consult someone with knowledge on this or read more on the topic at www.skype.com. In IP mode you can choose Dynamic or Static. The default setting of your DUALphone is dynamic IP mode, which covers the needs of most users.
SECTION 2 6) Press and left to select Static. 7) A wizard will guide you through the configuration.
SECTION 2 In Skype proxy you can configure all the settings regarding this proxy. This is how to do it: 1) From the Idle screen, press 51 A D VA N C E D S E T T I N G S to enter the main menu. 2) Press and left to select Settings. 3) Press and left to select Advanced. 4) Press and left to select Internet settings. 5) Press and left to select Skype proxy.
SECTION 2 6) Press left 7) Press to select Proxy. and left to select Yes. 8) Press and left or just press left (Automatic, HTTPS, SOCKS5). to select the proxy host type 9) Automatic may be selected if your proxy supports this feature. If you select one of the other options, a wizard will guide you through the relevant configuration. In Firmware proxy you can configure all the settings regarding this proxy.
SECTION 2 3) Press and left to select Advanced. 4) Press and left to select Internet settings. 5) Press and left to select Firmware proxy. 6) Press left 7) Press to select Proxy. and left to select Yes. 8) Use the keypad to enter the HTTP proxy IP Address. A wizard will guide you through the configuration.
SECTION 2 In Skype ports you can configure all the settings regarding the incoming connection port. This is how to do it: 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Settings. 3) Press and left to select Advanced. 4) Press and left to select Skype ports, then enter your choices for Port and Alternative ports using left . Adjust the earpiece volume During a call just press is terminated. / to increase or decrease the volume.
SECTION 2 Connect a headset Free your hands while talking – connect an external headset. The connector is of the mono type, plug size 3.5mm. Please note that not all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or higher. NOTE: • We recommend that you use the Plantronics Backbeat 116 with a universal 3.5mm jack. Reset the phone and base To restore the DUALphone’s factory settings you can reset the phone and base. Please note, though, that all your personal settings will be lost.
SECTION 2 CONTACTS Your list of contacts contains all Skype users as well as all landline phone users that you have added. There is a limit to the number of entries you can make, but your contact list can nevertheless hold hundreds of contacts. It is easy to access your list of contacts: 1) From the Idle screen, press left 2) Press left to enter Contacts. to select Contacts. 3) Browse your contacts using . 4) Or search for a contact with the quick search feature by using the letters on the keypad.
SECTION 2 7) Under Advanced you have access to more options (Rename, Remove, Edit, Block, Request details, Add contact).
SECTION 2 Exchange contact details request You can send an authorisation request to a Skype user – and if it is accepted, you can see his or her online status. When adding a contact to your Contact list you will be prompted to specify if you want to send an authorisation request. We recommend that you send this request but you do not have to do so – and you can send the request whenever you wish to. If you do not send the request, you will never be able to see the contact’s online status.
SECTION 2 5) Press and left to select Request details. 6) Use the keypad to enter any text to be sent along with your request. 7) Press left to send the request. NOTE: • You can only request details from users whose online status is shown with a question mark. Rename a contact You can change the name of a contact. If a contact has a Skype user name that is not very informative, you can give him or her a more distinctive name to be shown on your contact list.
SECTION 2 5) Press left to select Rename. 6) Enter the desired new name using the keypad. Remove a contact You can remove a contact. Your options are: Remove and block: Remove: Remove and block a contact. Please note that this option applies only to Skype contacts. Remove a contact from your Contact list. This option applies to Skype as well as landline contacts. 1) From the Idle screen, press left 2) Press left to enter the main menu. to select Contacts.
SECTION 2 5) Press and left to select Remove. 6) Press and left or just press left (Remove and block, Remove). to select the required type of removal 7) In both cases you are asked whether you really want to remove the contact. Press left contact, right to cancel. to remove the Block a contact You can block a Skype contact to prevent him or her from calling you. Please note that this option applies only to Skype calls. You can see your blocked contacts under Settings ‡ Manage blocked users.
SECTION 2 4) Press and left to select Advanced. 5) Press and left to select Block. 6) Press left to block, press left again to unblock. MAKE AND RECEIVE CALLS Dialling Dial editor 1) From the Idle screen, type the phone number you want to call using the keypad; alternatively, press right to select the number from Contacts. 2) Press left to select the line (Dial on SkypeOut, Dial on landline).
SECTION 2 How to pre-dial a Skype user: 1) From the Idle screen, hold down for more than two seconds. 2) Type the Skype name of the person you want to call. 3) Press left to call. Character map For keys 0 ‡ 9, multi tapping is possible. Multi Tap Order: KEY MULTI TAP ORDER: 0 Space 0 + 1 1 .
SECTION 2 Speakerphone During a call you can switch between the speaker and earpiece. 1) Press left to select Speaker. 2) Press left again to return to Earpiece. Start a new call during a call This is how to start a new call during an active call: 1) Press right to put your active call on Hold. 2) Use the keypad to enter a new number manually or locate the number on your Contact list by using “Options->Search in contact list” 64 A D VA N C E D S E T T I N G S 3) Press to start the call.
SECTION 2 Conference call From your DUALphone you can initiative a 3-party conference call between one Skype user, one landline caller and yourself. 1) Start a Skype or landline call. 2) Put the active call on Hold by pressing right . 3) Start a landline or Skype call. 4) Choose “Options->Join in conference”, and the conference is established. 5) Press left to end the conference.
SECTION 2 Regarding forwarding of landline calls: Please contact your landline provider. 1) From the Idle screen, press left 2) Press and left to enter the main menu. to select Settings. 3) Press left to select Call divert. 4) Press left to select Call forward. 5) Press No). and left or just press left to select the required option (Yes, 6) After selecting Yes you will be prompted to enter a call forward number. Press the keypad.
SECTION 2 View call history You can see all call history information, including missed calls, outgoing calls, incoming calls, authorisation requests or voicemails. Whenever there is an entry on one of the lists, you can see the details, such as the phone number, name (when accessible) and a time log indicating when the entry was received. Please note that the lists can contain minimum 40 entries – the oldest ones will be deleted first.
SECTION 2 3) Press and left or just press left to view the preferred history (All calls, Missed calls, Incoming calls, Outgoing calls, Voicemails, Contacts requests). Set privacy for calls You can specify which kinds of Skype and online number calls you want to accept. 1) From the Idle screen, press left to enter the main menu. 2) Press and left to select Settings. 3) Press and left to select Privacy.
SECTION 2 5) Under Skype calls, press and left or just press left preferred setting (Anyone, Contacts, If details shared). to select your 6) Under Online Number calls, press and left or just press left select your preferred setting (Anyone, Contacts, Known numbers). to Call waiting When someone calls you during an active call, you will be notified by a tone in the earpiece as well as the message ‘Call waiting’ on the display.
SECTION 2 Example two: 1) You have an active Skype call. 2) When you receive a landline call, you will hear a beep. 3) Press left on hold. to answer the new call while automatically putting the original call 4) To switch between the calls, press right . DIAL OUTGOING CALLS Dial a telephone number from the outgoing calls list 1) From the idle screen, press 70 A D VA N C E D S E T T I N G S 2) Press left for Options. 3) Press left to select Call. to access the list of outgoing calls.
SECTION 2 FIRMWARE UPDATE Do not remove power to the system during firmware update; the handset must be placed in the charging cradle with power. In case of power interruption during firmware update, the system may take up to 10 minutes to recover. You can check to see which software version your DUALphone is presently using as well as upgrade to the most recent version. Your options are: Latest Firmware: Displays the latest firmware version.
SECTION 2 5) Press and left or just press left to select the required option (Latest Firmware, Current Firmware All Firmware vers.). 6) Under Latest Firmware, press left to install. Please be aware that the download can take some time. The handset will prompt you when the firmware update is finished. 7) Under Current Firmware, you find specifications of the firmware version presently used by the base station and the handset. 8) Under All Firmware vers., you can see prior updates.
SECTION 3 SUPPORT INFORMATION Please visit www.dualphone.net for updated help and support. Here you will find documentation on FAQ, troubleshooting and new features. ADVANCED TROUBLESHOOTING PROBLEM CAUSE SOLUTION I have nowhere to plug in the base station. • Your computer or other equipment may be occupying the Internet connection port. • Get a router, allowing you to attach more units to the same Internet connection port. If you are buying a new one, we recommend a peer2peer-friendly router.
SECTION 3 PROBLEM CAUSE SOLUTION I cannot sign in to Skype. • Your Internet connection timed out because you are not using an “Always on” connection. • Some broadband connections require that you log on the Internet every time you wish to use it, and the connection will automatically close after for example 20 minutes of inactivity. Your DUALphone does not work with such connections, only with “Always on” connections. Contact your Internet provider and get an “Always on” connection.
SECTION 3 PROBLEM CAUSE SOLUTION The time on the idle display is incorrect. • The base station is not connected to the Internet. • The handset gets the time and date from the Internet. Connect the base station to the Internet and wait for a few minutes. • You have not programmed your Time Zone and Daylight saving. • Select your time zone via Settings > Time and Date > Time zone.
SECTION 3 PROBLEM CAUSE SOLUTION I experience a bad sound quality during Skype calls. • You are probably behind a router which interferes with the sound. • In order to obtain better sound, we recommend that you open the specific port shown under Settings > Advanced > Internet settings > Skype ports to incoming TCP and/or UDP traffic. However, on some routers you cannot configure incoming UDP traffic although you can still configure rerouting of ports with incoming TCP traffic.
SECTION 3 PROBLEM CAUSE SOLUTION I cannot access the main menu Contacts. • You are signed out. • Your contact list resides on a central Skype server and is therefore visible only when you are signed in. Sign in via Status > Sign in to Skype. I cannot see if a Skype contact is online as his or her online status is always shown as • The contact in question has not been authorised. • Send an Authorisation request: From Contacts, select Options > Advanced > Request details.
SECTION 3 PROBLEM CAUSE SOLUTION There is no antenna symbol in the upper right hand corner of the display. • The handset is not registered. • Register the handset via Settings > Cordless settings > Register handset. I do not understand the language on the handset. • You have chosen the wrong language. • From the idle screen, press Menu > 888, then select your preferred language from the list.
SECTION 3 FAQ 79 QUESTION ANSWER Why is the DUALphone 4088 for Skype better than a Wi-Fi phone for Skype? Because it is more reliable (DECT), has no interference problems with other wireless devices (Wi-Fi, Bluetooth), has a much longer talk time (more than 10 hours), standby time (more than 140 hours) and range (up to 300 meters). In practice the DUALphone 4088 has a superior voice quality with increased distance between the handset and the base station/router.
SECTION 3 80 QUESTION ANSWER What Skype features does my DUALphone support? • Superior Skype sound quality • Calling via Internet: Skype to other Skype users • Calling via SkypeOut to ordinary telephone numbers • Works with Online Number – enables reception of calls from ordinary telephone numbers (PSTN) • Works with Skype VoicemailTM (view, play, delete, record personal greeting) • Skype conference call (invited party) • View, search and call Skype contact list • Skype Call Forwarding • Skype Call Wa
SECTION 3 81 QUESTION ANSWER In which countries has the DUALphone 4088 been approved? The DUALphone 4088 has been approved in the following European Union Member States: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain,The Netherlands, United Kingdom.
SECTION 3 QUESTION ANSWER Is the handset GAP compatible? Your DUALphone uses a number of features specific to Skype. Therefore we recommend that you do not use other handsets than the one provided with your DUALphone. Can I use several handsets with the same base station? Yes. You will be able to use up to four handsets which can all take advantage of the same Skype account. Can I divert an incoming Skype call? Yes. However, this requires you to have Skype credits on your Skype account.
SECTION 3 QUESTION ANSWER Which headset works with the DUALphone? The connector is of the mono type and the plug size 3.5 mm. Please note that not all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or higher. We recommend that you use the Plantronics Backbeat 116 headset. I don’t have a landline wall receptacle near the place where I want to put the DUALphone base station and I don’t want to do install new telephone wires between the base station and the landline receptacle.
SECTION 3 CE DECLARATION OF CONFORMITY Hereby, RTX Products Hong Kong Limited declares that this DUALphone 4088 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. 0470 Intended use: The DUALphone 4088 is designed to switch onto the analogue telephone network via the normal telephone socket and a LAN interface on a broadband connection. Any other use is deemed as not intended use.
