User guide

90
Managing the Access Point
Working with Event Logs and Syslog Servers
Figure 47. The Administration :: Log page
Sending a Copy of the Log File to Ruckus Wireless
Support
The Support Info log consists of the configuration and run-time status of the AP and
can be useful for troubleshooting. You have three options for sending a copy of the
current log file to Ruckus Wireless Support:
■ Save a copy to your local PC, then attach it to an e-mail message and send it to
support
■ Set up a connection to an FTP site
■ Set up a connection to a TFTP site
To take advantage of these options
1. Go to Maintenance > Support Info. The Maintenance :: Support Info page
appears.
2. Review the Upload Method options.
3. To upload a copy of the support info file to an FTP or TFTP server, click the TFTP
or FTP option. Clicking the FTP option prompts you to enter a User ID and
Password.
4. In Server Address, enter the FTP or TFTP server IP address.
5. In Filename, enter a name for this file that you are saving.