User manual

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INFORMATIONINFORMATION

10_TROUBLESHOOTING

If problems occur when using the mobile, please try the

following tips. If the problem is not solved, please contact

your vendor or the Service Center directly.

THE PHONE CANNOT BE POWERED ON

The battery voltage is too low.

Please recharge the battery.

The power on key is not pressed long enough.

Please press power on key for more than three seconds.

The connection to the battery is bad.

Please assemble the battery again or clean the contact

points of the battery carefully.

The SIM card has a failure.

Please check or replace the SIM card.

THE PHONE HAS INSUFFICIENT STANDBY TIME

The battery performance is reduced because of the age

of the battery.

Please contact your vendor or the Service Center

for a replacement battery.

Too many programs running.

Please reduce the number of running programme.

THE PHONE IS NOT CHARGING

Poor electrical contact.

Please check and replace any dirty or broken plugs.

Input voltage is too low.

Please charge for about one hour rst, remove the plug, wait

a minute and then continue charging. During this time it is

possible that the phone cannot be powered on, as the voltage

is too low.

A battery fault has occurred.

Please replace the battery.

FAILURES DURING CALLS OCCUR

SIM Card failures occur.

Please check the contacts of the SIM card or replace the card.

Network error.

Please change to a network provider with a stronger signal.