Instruction Manual

EN.
WARRANTY
INFORMATION
Ruroc warrants all products to be free of defects in material or workmanship
for a period of one year from the date of purchase, subject to the provisions
below. If a Ruroc product fails due to defects in craftsmanship or materials,
within the warranty period, we will repair or replace the product free of
charge provided that you promptly notify us of any defect (in any event
within 7 days) and you immediately cease to use the product in question.
Please be aware that this warranty is limited to the original purchaser only.
For detailed information please see the guideline below and/or the product
specication following the product.
If you have any questions regarding our products or the above warranty,
please feel free to contact our service centre by e-mail at:
[e-mail]
WARRANTY PROCESS
1. Before you return any product, please go to
www.ruroc.com/returns and follow on-line returns process
2. Ensure that the returned product is washed, clean and dry before
shipping. Dirty and/or foul smelling helmets will be returned
unprocessed or may delay the process with an additional surcharge
3. Remember to include a note with your name, address and phone
number AND, make sure to include a short statement explaining
the warranty problem
Alternatively, you may also return your product to the store from where you
originally purchased the product. Any Ruroc dealer is able to handle the
warranty process on your behalf.
NOTE: Damage due to wear and tear, accident, misuse, or neglect, or if you
fail to store or use a product other than in accordance with the instructions
provided, or damage due to any repairs carried out by you or a third party
not authorised by us, is not covered under warranty. Please contact our
warranty department if you have any questions.