Warranty

Return Policy
Please notify us within 30 days of receipt of your order if you need to return or exchange your order (we do not
accept returns on doors). If your hardware has been altered in any way it cannot be returned. Custom hardware
cannot be returned. The Return Exchange Form must be filled out and enclosed with your return shipment in order
to receive a refund or credit (please call in and have a representative help you with this). All returns are subject to a
25% restocking fee.
To return any product purchased from Rustica Hardware, you’ll be required to follow the procedures that apply to
your circumstances, outlined below:
Return Procedure
1. Contact Rustica Hardware to obtain a Return Exchange Form.
2. Print and fill out the Return Exchange Form
3. Ship Package with the Return Exchange Form to:
Rustica Hardware
Att. Returns – [Order number]
1246 East 1120 South
Provo, Utah 84606
U.S.A.
Damages in shipping and manufacturers defects:
If you notice damages or defects to your order once it has been opened and you choose to return the order, you are
responsible to re-package the order using the item’s original packaging materials and assure that the product is
suitable for shipping. You are required to contact Rustica Hardware within 30 days of receiving your order. We will
arrange the shipping of your damaged merchandise back to Rustica Hardware and will re-issue a replacement order.
Unfinished Doors / Tables
Unfinished door, headers and tables do not have a warranty against warping because of changes in climate that can
allow the door to absorb moisture during transit (causing the door to warp). Incorrect finishing of a door can also
cause warping which is why we highly encourage our customers to allow us to finish and ship their door pre-
assembled.
If you’re a customer who has had their door warp, we recommend the following solutions:
• The first and easiest solution that we would suggest to correct a warped door / door table is switching the
direction and order of the boards. For example, if the bottom right corner of your door / door table is
warped the location of where the warp starts must be first identified. The warping normally occurs in the
vertical tongue and groove pieces (b1, b2, b3 etc. referring to direction sheet). Many times it is only one of
the vertical boards that is warped which sends the boards to the left or right of the board out of alignment
with the rest of the door. In order to compensate for the warp you would flip the warped board or boards
and assemble the warp on the top of the door rather than on the bottom.
• If the door or table is warped on both ends, creating an S warp, then an inverse assembly would need to be
done. The bottom right corner would need to be reassembled at the top left part of the door and the same
for the bottom left moving to the upper right. In short, you will reverse the assembly process.