Warranty

If you are not able to correct the warp, we would be happy to consider providing a discount on a new door that has
a warranty against warping to prevent this occurrence from happening again.
Finished & Assembled Doors /Tables
All doors, headers, and tables that are finished and shipped assembled by Rustica Hardware come with a 30-day
warranty against warping. Warping is defined as doors that are out of alignment of more than 1/4″
Broken or Cracked Door Slats
In order for us to help with any broken or cracked door slats we will need images of the damages within the first 30
days of receiving the door. We will also need specification for which slats were damaged (determined by using our
included instruction sheet). Please provide this information to our customer service department immediately upon
receiving your door.
Customer Choice return:
For all returns excluding damages and defects, you must repackage the order using the items’ original packaging
materials assuring that the product is suitable for shipping. You are responsible to ship the order back to Rustica
Hardware. You may use the shipping carrier that is most convenient for you. You are required to contact Rustica
Hardware about the return within 30 days of receiving of your order. Merchandise returned for customer
convenience is subject to a 20% restocking fee.
Rustica Hardware Customer Care & Service:
Our experienced Customer Service Representatives are available to talk live with you Monday through Friday 8:00
am- 5:00 pm Mountain Standard Time.
You may place an order at any time 24 hours a day 7 days a week using our secure online ordering process.
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