Warranty

PRINTED IN U.S.A. 08/18 FORM NO. AP20084
Water
INTEGRATED HOME COMFORT
Residential Gas
Combi Boiler Warranty
INTEGRATED HOME COMFOR
T
INTEGRATED HOME COMFORT
2
LABOR, SHIPPING, AND PROCESSING COSTS
For one (1) year after the Effective Date, Rheem will cover reasonable labor costs necessary to repair or replace a gas combi boiler or component part it determines to be
defective in material and/or manufacture by a contractor which is licensed, state qualified, and trained for Rheem's combi boilers. This Limited Warranty does not cover
any labor expenses for general service, inspection, reinstallation, permits, removal and disposal of the failed combi boiler or defective component part(s), or updating the
installation to meet manufacture or local code requirements. All such expenses are your responsibility.
Rheem will pay the transportation costs for an “in-warranty” replacement combi boiler, or “in-warranty” replacement component part(s), to a convenient delivery point
(selected by Rheem) near the place the original combi boiler, or original component part(s), is located: such as a local combi boiler distributor. You must pay any local
freight charges, including the cost of returning the failed combi boiler, or defective component part(s) to a convenient shipping location (selected by Rheem): such as a
local Rheem distributor.
Rheem does not authorize, recommend, or receive any benefit from any claims processing or similar fees charged by others to process warranty claims for any combi
boiler or component part(s). Rheem will not reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty document.
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
Any claim for warranty assistance must be made promptly. First, determine if your combi boiler is “in-warranty” (that is, within the Applicable Warranty Period). You can
determine your unit’s warranty status by adding its Applicable Warranty Period to its date of installation. However, if you do not have documentary proof of your combi
boiler’s date of installation, your unit’s warranty status will be based on its date of manufacture as determined from the serial number.
Add the Applicable Warranty Period plus ninety (90) days to the date of manufacture to determine whether the combi boiler is still covered by this Limited Warranty. You
may also determine your unit’s warranty status by obtaining the complete model number, complete serial number, and date of installation of your combi boiler and then
accessing the “Warranty Verification” information on Rheem Combi Boilers' internet website (www.rheem.com) or contacting Rheem's Claims Department (telephone
[phone]) during normal business hours (in the Central Time Zone) to determine if the Applicable Warranty Period has expired.
If your combi boiler is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance with the warranty repairs, or replacement, required.
Rheem Combi Boilers' Technical Service personnel are available to assist you (by telephone at [phone] or via e-mail at [e-mail]) in obtaining
“in-warranty” service or to answer your questions about the operation or repair of your combi boiler during normal business hours (in the Central Time Zone). Be prepared
to provide the plumber, mechanical contractor, or Rheem Technical Service person you call with the complete model number, the complete serial number, and the date of
installation of your combi boiler in addition to an explanation of your combi boiler problem.
If an exact replacement is not available, Rheem will provide you with the current model of your combi boiler, or component part(s), or a replacement unit with comparable
operating features. If government regulations or industry certification or similar standards require the replacement combi boiler, or replacement component part(s), to have
features not found in the defective combi boiler, or the defective component part(s), you will be charged for the difference in price represented by those required features. If
you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new combi boiler, you will also receive
a complete new Limited Warranty (with the full Applicable Warranty Periods) for the replacement new combi boiler.
Rheem reserves the right to inspect, or require the return of, the failed combi boiler or the defective component part(s). Each “in-warranty” failure combi boiler must be
made available to Rheem (with the rating label and all the component parts intact) in exchange for the replacement combi boiler. Each defective “in-warranty” component
part to be replaced must be returned to Rheem in exchange for the replacement component part.
Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department personnel.
• To obtain warranty compensation for an “in-warranty” combi boiler failure, you must provide Rheem with the failed combi boiler (with the rating label and all the
component parts intact) the complete model number and the complete serial number of the Rheem or Ruud combi boiler that replaced the failed unit; and the date the
original combi boiler failed. You may also be required to provide documentary proof of the failed combi boilers date of installation to establish its “in-warranty” status.
• To receive warranty compensation for an “in-warranty” defective component part, you must provide Rheem with: the defective component part; the complete model
number and the complete serial number of the Rheem or Ruud combi boiler from which the defective component part was removed; and the date the defective
component part failed. You may also be required to provide documentary proof of the date of installation of the Rheem or Ruud combi boiler from which the defective
part was removed – or the date of purchase of the part (If it was purchased separately) – to establish the “in-warranty” status of the defective component part.
• If Rheem determines that the combi boiler or component part returned to Rheem is free of defects in material and manufacture and/or that it was damaged by improper
installation, the warranty claim for the product, component part and/or labor maybe denied.
Warranty claim documentation should be mailed promptly to Rheem Water Heaters, Claims Department, 1241 Carwood Court, Montgomery, Alabama 36117, or in
Canada, 125 Edgeware Rd. Unit 1, Brampton, ON, Canada L6Y 0P5
DO NOT RETURN THIS COMBI BOILER OR PART TO RHEEM WITHOUT A RETURN AUTHORIZATION.
This document is for reference only and does not replace the original warranty document
found in the back of the Use and Care manual provided with the combi boiler.
Rheem Water Heating • 1115 Northmeadow Parkway, Suite 100
Roswell, Georgia 30076 • www.rheem.com
Rheem Canada Ltd./Ltée • 125 Edgeware Road, Unit 1
Brampton, Ontario L6Y 0P5 • www.rheem.com
In keeping with its policy of continuous progress and product improvement, Rheem reserves the right to make changes without notice.