Frequently Asked Questions

Warranty period

Is 2 years from the date of the customer registration. The customer has to register the unit

to enable operation.

Q. In the app, best case scenario is 100% for signal Quality/signal strength/Antenna Separation?

A. Well theoretically yes, but as such it usually doesn’t, in the app if it's 60-80% of signal strength or signal quality

and 90-100% of antenna separation, it should still be working fine.

Q. What is the best distance between the donor and internal antenna?

A. It is recommended that you allow minimum of 50 feet separation between indoor and outdoor antennas for

best performance.

Q. What can help get the best signal from the booster?

A. The metal plate as suggested under a cupboard with internal antenna under that to increase the isolation.

Isolation will increase if there are barriers in between like metal, wall etc. As such it should be fine with caravan

roofing material and cupboard but if you still do not get enough isolation just add a metal plate.

Q. Why can’t I access the APP?

A. We suggest you to make sure they have internet service, or reinstall the app.

Wave app is the best to troubleshoot with antenna positioning or making any changes.

They could have registration problem – we suggest you connect first to wave app and register it, if not let RV-WiFi

know and they can provide you with the portal access.

Q. Why is my Cel-Fi not boosting?

A. It's depends on what colour you can see on the unit- yellow/ green means its boosting 3G/4G, red could be a

hardware error. Blinking of yellow/green light would mean it is looking for network to boost, blinking red mean

the unit is in error condition.

We suggest you to use Cel-Fi wave app to check the errors code meaning and remedy.

PAGE 1
A Warranty period Is 2 years from the date of the customer registration. The customer has to register the unit to enable operation. Q. In the app, best case scenario is 100% for signal Quality/signal strength/Antenna Separation? A. Well theoretically yes, but as such it usually doesn’t, in the app if it's 60-80% of signal strength or signal quality and 90-100% of antenna separation, it should still be working fine. Q. What is the best distance between the donor and internal antenna? A.
PAGE 2
A Q. what is the best practice for installation? A. For the Cel-Fi go installation, the antenna’s plays a very important role. We need separation so mount your internal and external antennas on opposite end and sides of the caravan as a start or as much as possible. External antenna goes on the roof of the caravan and internal adjust it in such a manner that they have good separation. You can optimise it accordingly.