Use and Care Manual

43 - English
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Garage door opener does not
activate when indoor keypad is
pressed
Battery is low in charge or
power supply not connected
Garage operator is locked
The wire connecting the
keypad to the operator has
been damaged
Circuit breaker is tripped
Charge the battery or connect to power supply
Press the LOCK button on the indoor keypad to unlock
the operator
Replace damaged or broken wires
Reset circuit breaker
Garage door operator activates,
but the garage door does not
move
The carriage (trolley) is not
engaged with the bullet
The door arms are not
connected to the carriage
(trolley)
The door arms are not
connected to the garage door
Pull the emergency release rope and raise the garage
door until the carriage (trolley) engages the bullet
Secure the door arms to the carriage (trolley) using
clevis and hitch pin
Secure the door arms to the garage door using clevis
and hitch pin
Garage door cannot be opened or
closed with remote control, smart
phone, or outdoor keypad
The garage door is locked Press the LOCK button on the indoor keypad to unlock
the operator
Garage door begins to close then
stops and reverses
The travel limits have been set
incorrectly
The safety sensors are out of
alignment
The safety sensors are
obstructed
The garage door is damaged
Adjust the travel limits as described in the Operation
section
Align the safety sensors
Remove all objects between the safety sensors
Check the condition of the door. If the door does not
move smoothly, binds, or is out of balance, have the
garage door or door springs repaired by a qualified
service person.
Garage door moves downward,
but stops before closing
completely
The open travel limit has been
set incorrectly
Adjust the travel limit as described in the Operation
section
Garage door moves upward,
but stops before opening
completely
The close travel limit has been
set incorrectly
Adjust the travel limit as described in the Operation
section
Garage door operator is loud or
noisy
Fasteners may not be tightened
securely
The open travel limit has been
set incorrectly (Single Panel
Doors Only)
Inspect the entire product for loose parts such as
screws, nuts, bolts, caps, etc. Tighten all parts securely
Adjust the travel limits as described in the Operation
section
AC modules not working AC power supply is
disconnected
GFCI is tripped
Connect AC power supply
Press the reset button on the console