Use and Care Manual

53 - English
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
When programming the outdoor
keypad, a buzzer sounds and all
console buttons blink seven times.
A step for programming the outdoor
keypad was not completed within
two minutes.
Complete each step for programming the
outdoor keypad within two minutes.
When programming a car remote,
a buzzer sounds and all console
buttons blink seven times.
A step for programming the car
remote was not completed within
two minutes.
Complete each step for programming the
car remote within two minutes.
During operation, the opener
struggles to raise or lower the door
and then stops. A buzzer sounds
continuously and the SET button
in the console blinks continuously.
Motor amperage has exceeded
8 amps.
Door spring (torsion spring and/or
extension spring) is damaged.
Door is too heavy, broken, or
stuck.
Unplug the unit. Have door spring or door
repaired or replaced by a qualified service
technician.
Unplug the unit. Have door spring repaired
or replaced by a qualified service technician.
Unplug the unit. Have door repaired or
replaced by a qualified service technician.
When a car remote, smart phone,
or keypad is used a buzzer sounds
and the UP and DOWN buttons
in the console blink continuously
The travel limits have been erased
or have not been set correctly.
Set the travel limits as described in the
Installation section.
Garage door begins to close then
stops and reverses. A buzzer
sounds five times and the garage
door opener’s LED lights blink
five times
The garage door opener hit an
object while it was closing.
Remove the object and continue operation.
Garage door opener is in the fully
open position and cannot be
closed with a car remote, smart
phone, or keypad
The safety sensors are not
receiving power.
Inspect sensor wires for damage and
ensure they are installed correctly. Reset
travel limits.
Garage door opener does not
activate when indoor keypad is
pressed
Battery is low in charge or power
supply not connected
The wire connecting the keypad to
the power head has been damaged
Circuit breaker is tripped
Charge the battery or connect to power
supply
Replace damaged or broken wires
Reset circuit breaker
Garage door opener activates, but
the garage door does not move
The outer trolley is not engaged with
the inner trolley
The door arms are not connected
to the outer trolley
The door arms are not connected
to the garage door
Pull the emergency release rope and raise
the garage door until the outer trolley
engages the inner trolley
Secure the door arms to the outer trolley
using clevis and hitch pin
Secure the door arms to the garage door
using clevis and hitch pin