Use and Care Manual

54 - English
PROBLEM POSSIBLE CAUSE SOLUTION
Garage door cannot be opened or
closed with car remote or outdoor
keypad
The garage door opener is in
Vacation Mode.
Press the LOCK ( ) button on the indoor
keypad or smart phone app to unlock the
garage door opener
Garage door opener is loud or
noisy
Fasteners may not be tightened
securely
The open travel limit has been set
incorrectly (Single Panel Doors Only)
Inspect the entire product for loose parts
such as screws, nuts, bolts, caps, etc.
Tighten all parts securely
Adjust the travel limits as described in the
Installation section
AC accessories not working AC power supply is disconnected
GFCI is tripped
One or two accessories are
installed with a combined rating of
more than 10 amps
Connect AC power supply
Press the reset button on the console
Remove the accessory or accessories and
press the 10 amp circuit breaker reset button
on the console.
DC accessories not working AC power supply is disconnected
The port powering the DC
accessory is not activated.
Connect AC power supply
Use the indoor keypad to activate the
port.
Outdoor keypad does not work. Keypad not programmed correctly
The keypad’s signal is obstructed
Program the keypad as described in the
Operation section
Move keypad to a different location
Car remote not working RF antenna is obstructed
Remote not programmed
correctly
The remote’s signal is obstructed
Position the antenna below the opener.
Program the remote as described in the
Operation section
Move remote to a different location
Opener can’t connect to Wi-Fi
network
Wi-Fi router is not connected to
the internet
Opener not programmed correctly
Wi-Fi router using WEP security
scheme
Connect Wi-Fi router to the internet
Program unit according to app instructions
Change your network security settings to
WPA/WPA2
TROUBLESHOOTING