Alarm System Operations Manual
SAFE Security Alarm System Operations Manual SAFE SECURITY ALARM SYSTEM OPERATIONS MANUAL TABLE OF CONTENTS Welcome to SAFE ................................................................................................................................... 3 About SAFE ............................................................................................................................................. 4 SAFE Security Corporate Offices .................................................................
SAFE Security Alarm System Operations Manual Welcome to SAFE Security® We are pleased to welcome you to the SAFE family of security alarm and monitoring services. Whether your security system has been recently installed by a SAFE authorized service dealer or you are already a security alarm system user and have come to us for monitoring and maintenance services, you can depend on SAFE for quality customer care, and regard us as your partner in system security for many years to come.
SAFE Security Alarm System Operations Manual ABOUT SAFE SAFE has been providing security alarm monitoring and customer service since 1988. We are your alarm company and we are responsible for providing monitoring and service for your alarm system. If your system ever needs service, just call us at (800) 669-7779. If we can’t solve your issue over the telephone, we will dispatch a local, licensed security professional who is a member of our national network of SAFE Authorized Service Providers.
SAFE Security Alarm System Operations Manual BILLING New customers: Starting with your next regular billing, SAFE will be invoicing your account. Please review the payment options below. At any time, if you wish to change to SAFEPay, our convenient automatic payment option, you may do so easily and securely online at www.safesecurity.com. If you have any questions when your statement arrives, please contact SAFE customer care at (800) 669-7779.
SAFE Security Alarm System Operations Manual BILLING (continued) Making a Payment Plan Change Although you may have selected a payment plan when you signed your monitoring agreement, you have the option of paying your monitoring fee annually, semi-annually, quarterly or monthly. Contact SAFE to change or to make special payment arrangements. Payments on First Statement Rarely, due to billing cycles, it is possible that your first bill was issued before your payment was posted.
SAFE Security Alarm System Operations Manual HOW A SECURITY SYSTEM WORKS A SAFE security alarm system consists of a control panel which functions as a central computer, receiving messages from a number of sensors that act as the “eyes” and “ears” of the system. If the system is “armed” and the panel receives a signal from one or more of the sensors it automatically alerts the central monitoring station via a built-in telephone communicator and/or the option of a radio or cellular transmitter.
SAFE Security Alarm System Operations Manual HOW A SECURITY SYSTEM WORKS (continued) What happens if I cannot be reached in case of alarm? At the time of installation or activation, you provided us with an emergency contact list of two or more individuals who will have a key and your user code, and who can be contacted in case we cannot reach you.
SAFE Security Alarm System Operations Manual HOW A SECURITY SYSTEM WORKS (continued) How do I get service for my alarm system? Call SAFE when you need service for your system. Our trained and experienced staff is ready and available to assist you. If you are experiencing any of the following issues, need operational instructions or just have a question about your alarm system, please go to www.safesecurity.com. If our website does not answer your question, please call SAFE.
SAFE Security Alarm System Operations Manual ALARM SYSTEM MAINTENANCE There are parts of your alarm system that you can easily maintain to ensure optimal operation. Typically, this maintenance can be done quickly and does not require a service technician. If in doubt, contact SAFE. Batteries – Occasionally the battery in a wireless system needs to be replaced. Battery life varies depending on the type of system you have.
SAFE Security Alarm System Operations Manual ALARM SYSTEM MAINTENANCE (continued) Power outage Your system has its own backup battery that is capable of sustaining normal operation for several hours. This battery also powers the siren and the alarm communicator to the central monitoring station if the system goes off. The battery recharges automatically when power is restored and its status is constantly monitored.
SAFE Security Alarm System Operations Manual FALSE ALARMS (continued) 4. 5. 6. 7. 8. Moving objects – Balloons, large plants and objects that may fall are common causes of false alarms. Prior to arming your system, place these objects in a room where they may not trip a motion detector. Doors and windows – Be sure to close doors and windows securely, as they may trigger an alarm if blown open. Install appropriate locks to help secure them from wind, pets or intruders in your home.
SAFE Security Alarm System Operations Manual FREQUENTLY ASKED QUESTIONS (continued) What if I accidentally set off my alarm? You can cancel the audible alarm by entering your user code properly within 60 seconds. The system will send a cancellation signal to the central monitoring station. This verifies that an authorized user has disarmed the system and cancelled the alarm signal. Your system should clear and switch it to READY mode. Some systems have alarm memory.