Cell Phone User Manual

Wireless Mobile Guide 1–1
Chapter 1
Introduction
This guide is for Users and System Administrators.
Please note that while the document refers to Sage CRM, CRM, or the CRM
system throughout, all functionality covered is also relevant to SageCRM,
SageCRM for Sage Accpac and Softline Accpac CRM.
We assume that:
 Users operate PDA devices, BlackBerry phones or WAP-enabled mobile
phones. Familiarity with using Sage CRM over a standard Web browser
would also be helpful, although not essential.
 System Administrators are fully conversant with the User Guide and System
Administrator Guide.
Introduction
Sage CRM's Wireless Mobile solution allows you to work online with CRM from
a mobile device, such as a BlackBerry Pearl, a PDA (Personal Digital Assistant),
or a WAP-enabled mobile phone.
BlackBerry Pearl
PDA
WAP Phone
BlackBerry Pearl. To work online with a BlackBerry, it must be a Model 8100
which is capable of connecting to the Internet.
PDA. To work online with a PDA, it must be capable of connecting to the
company's CRM system via the Internet or LAN.