Cell Phone User Manual

Wireless Mobile Guide 2–1
Chapter 2
Getting Started
In this chapter you will learn about:
 Mobile devices supported by CRM.
 URLs for accessing CRM.
 Making devices known to CRM.
 Customizing Wireless Mobile screens.
Prerequisites
To use CRM's Wireless Mobile solution, you need:
 CRM installed on a server with a valid Wireless Mobile license key.
 Mobile devices for users.
 To have enabled users for mobile access.
 Connectivity from the mobile devices to your corporate network, the
Internet, or WAP gateway (see "Introduction" in Chapter 1).
 URLs set up by the Network Administrator for access to the CRM system
from inside and outside your corporate network.
 To make the different mobile device types known to your CRM system.
 To consider customizations to be made to such areas as screens, lists, tabs,
and the Dashboard for improved viewing on mobile devices.