the Oracle™ SES980
CONTENTS 2 Sage® Recommends Safety First 5 Know your new appliance 7 Operating your new appliance 17 Care & cleaning 23 Troubleshooting SAGE® RECOMMENDS SAFETY FIRST At Sage® we are very safety conscious. We design and manufacture consumer products with the safety of you, our valued customer, foremost in mind. In addition we ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions.
WE RECOMMEND SAFETY FIRST • • • • in a safe way and understand the hazards involved. Children shall not play with the appliance. Regularly inspect the supply cord, plug and actual appliance for any damage. If found damaged in any way, immediately cease use of the appliance and return the entire appliance to the nearest authorised Sage Service Centre for examination, replacement or repair. Keep the appliance and accessories clean. Follow the cleaning instructions provided in this book.
WE RECOMMEND SAFETY FIRST • • • • • the portafilter during the extraction process. Do not touch hot surfaces. Allow the product to cool down before moving or cleaning any parts. Use caution after milk texturing as the ‘Auto Purge’ function may purge hot steam when the steam wand is lowered. Use caution when operating machine as metal surfaces are liable to get hot during use. Use caution when using the de-scale feature as hot steam may be released.
KNOW YOUR NEW APPLIANCE A B K C L D M E N F O G P H Q I R S T J U A. B. C. D. E. F. G. H. I. J. K. Integrated conical burr grinder Top-fill 2.5L removable water tank Grind Size dial Grind LCD Main LCD 1 CUP and 2 CUP buttons Grind outlet Heated 58mm group head with 58mm full stainless steel portafilter Drop down swivel foot Heated cup warming tray L. HOT WATER button M. LONG BLACK dial N. Steam lever O. Steam LCD P. SELECT dial Q. Cool touch steam wand R. Dedicated hot water outlet S.
KNOW YOUR NEW APPLIANCE A B D C G H F E J I K M L ACCESSORIES A. B. C. D. E. F. G. Stainless steel milk jug 2 cup filter basket 1 cup filter basket Water filter holder with filter Cleaning disc Mini grinds bin Burr brush H. Grind outlet brush & tamp removal magnet I. Cleaning tool for steam wand tip J. Allen key K. Steam wand cleaning powder L. Water hardness test strip M.
OPERATING YOUR NEW APPLIANCE BEFORE FIRST USE Machine Preparation Remove and discard all labels and packaging materials attached to your espresso machine. Ensure you have removed all parts and accessories before discarding the packaging. Clean parts and accessories (water tank, portafilter, filter basket, jug) using warm water and a gentle dish washing liquid. Rinse well then dry thoroughly. TIP To easily manoeuvre your machine, use the drop down swivel foot located under the drip tray.
OPERATING YOUR NEW APPLIANCE Flushing The Machine When the machine has reached STANDBY mode: 1. Press 2 CUP button to run water through the group head for 30 seconds. 2. Press HOT WATER button to run water through the hot water outlet. After 30 seconds, press HOT WATER button again to stop the flow of water. 3. Lift steam lever to the MANUAL position to release steam through the steam wand. After 30 seconds, lower the steam lever to the centre OFF position. 4. Repeat steps 1–3 twice.
OPERATING YOUR NEW APPLIANCE ESPRESSO EXTRACTION Align portafilter handle with the INSERT position on the group head. Lift to insert portafilter into the group head and rotate towards the LOCK TIGHT position until resistance is felt. EXTRACTION GUIDE The 1 CUP button and 2 CUP button use duration to control espresso volume. The duration times are preset, but can be reprogrammed. 1 CUP BUTTON Press 1 CUP button once to extract a single shot of espresso.
OPERATING YOUR NEW APPLIANCE Start with fresh cold milk. Fill milk jug to below the spout position. Lift steam wand and insert into milk jug. Lower steam wand, ensuring it is fully down. The milk jug should rest on the drip tray and milk should cover the steam wand seal. If machine is run continuously for 30 minutes, allow machine to cool for 5 minutes before each use. PRESET LONG BLACK There are 3 preset Long Black settings – small, medium and large.
OPERATING YOUR NEW APPLIANCE This allows you total control over the Long Black process: pre-infusion duration, espresso volume and hot water volume. During manual Long Black mode, the LCD will show a moving cup icon. Press and hold LONG BLACK dial to activate pre-infusion. Release LONG BLACK dial to commence espresso pour. Press the LONG BLACK dial to stop espresso pour and commence hot water pour. Press the LONG BLACK dial again to stop the pour of hot water.
OPERATING YOUR NEW APPLIANCE SHOT TEMPERATURE Turn the SELECT dial to required temperature then press SELECT dial to set. SET CLOCK Setting the clock is optional. While 'SET CLOCK' is displayed on the LCD, press the SELECT dial. SELECT SELECT TEMP TEXTURE CLEANING CYCLE The cleaning cycle cleans the shower screen and back-flushes the group head. Select this feature when the LCD displays 'CLEAN ME!' Refer to 'Cleaning Cycle', page 30.
OPERATING YOUR NEW APPLIANCE PRE-INFUSION AUTO OFF MODE The machine automatically switches to AUTO OFF mode after 30 minutes. TAMP SET Adjusting tamp parameters allows for fine tuning of coffee tamping force and polishing duration. While 'TAMP SET' is displayed on the LCD, press the SELECT dial. The tamp force setting will flash. SELECT SELECT TEMP TEXTURE TEMP TEXTURE Low pressure pre-infusion allows you to control the pressure and duration of the pre-infusion phase of the espresso extraction.
OPERATING YOUR NEW APPLIANCE 5. Rotate the SELECT dial to the custom setting you’d like to program - ‘Set 1’ to ‘Set 6’. Settings that have already been programmed will display a cup icon. ADVANCED FEATURES These features should only be accessed by experienced users. To access Advanced Features, with the machine turned off, press and hold the 1 CUP button, then press and hold the POWER button together for 3 seconds. Rotate the SELECT dial to the desired feature.
OPERATING YOUR NEW APPLIANCE 'Hrd3' will flash on screen. Machine is now in Water Hardness mode. See 'Water Hardness (Hrd3)' to set. Descale (dESc) Select this feature to access the step by step descale procedure on the LCD. Water Hardness (Hrd3) Rotate SELECT dial to the required setting from 'Hrd1' (softest water) to 'Hrd5' (hardest water). Press SELECT dial to set. Machine will beep once to confirm selection. Units (SEt) Set units to metric or imperial.
OPERATING YOUR NEW APPLIANCE Heating Indicates when the machine is heating up or if the temperature drops excessively during use. Lock Hopper Indicates if the bean hopper has not been properly inserted and locked into position. Overheat Please Wait Indicates if the grinder is used excessively and needs time to cool. Change Filter Indicates when the water filter in the water tank needs to be replaced. The regularity of this alert is determined by the water hardness setting (Hrd1-Hrd5) selected.
CARE & CLEANING CLEANING CYCLE • CLEAN ME! will be displayed on the LCD to indicate when a cleaning cycle is required (after approx. 200 shots). The cleaning cycle cleans the shower screen and back-flushes the group head. • • • When the cleaning cycle has finished, remove the portafilter and ensure the tablet has completely dissolved. If the tablet has not dissolved, repeat these steps, without inserting a new tablet. Rinse the filter basket and portafilter thoroughly before use.
CARE & CLEANING CLEANING CONICAL BURRS Regular cleaning helps the burrs achieve consistent grinding results which is especially important when grinding for espresso.
CARE & CLEANING • CLEANING THE STEAM WAND IMPORTANT After every use, thoroughly wipe the steam wand and tip with a damp cloth & purge immediately. Failure to clean the steam wand may affect the milk texturing performance. • • • If any of the holes in the tip of the steam wand become blocked, ensure the steam lever is in the centre OFF position and unblock using the steam tip cleaning tool. Even partially blocked holes may affect the ability of the steam wand to produce sufficient foam volume.
CARE & CLEANING CLEAR WATER BACKFLUSH • After each coffee making session we recommend doing a clear water backflush before you turn off the machine. Empty drip tray. Insert the cleaning disc into the filter basket then insert the portafilter into the group head. Press the 2 CUP button and allow pressure to build for 20secs, then press to stop and release pressure. Repeat this 5 times to purge any fine coffee grounds and residual coffee oils from the brew water paths.
CARE & CLEANING DESCALE (dESc) 2 – Empty Boilers NOTE Even if you used the provided water filter, we recommend you to descale if there is scale build-up in the water tank. Only descale via the descale menu. a. Remove the grey silicone cover on the lower front panel marked DESCALE ACCESS. b. 1 – Prepare for Descale a. Empty the drip tray and insert into position. b. Turn the machine off and allow to cool for at least 4 hours.
CARE & CLEANING f. Repeat the above process on the left valve. g. Empty the drip tray, use caution as the drip tray may be hot. h. Empty water tank, remove water filter. i. Dissolve 1 sachet of Sage Descaler ™ into 1 litre of warm water. Pour solution into the water tank. NOTE If water tank has not been removed, replaced or is empty, “FILL TANK” will appear on the LCD. 3 – Begin Descale a. Press 1 Cup button and the LCD screen will show countdown time (20 minutes). 4 – Flush Boilers a.
TROUBLESHOOTING PROBLEM POSSIBLE CAUSE WHAT TO DO Motor starts but no ground coffee coming from grind outlet • No coffee beans in bean hopper. • Grinder/bean hopper is blocked. • Coffee bean may have become stuck in hopper. • Fill bean hopper with fresh coffee beans. • Remove bean hopper. Inspect bean hopper and grinding burrs for blockage. Replace parts and try again. Motor starts but operates with a loud ‘racket’ noise • Grinder is blocked with foreign item or chute is blocked.
TROUBLESHOOTING PROBLEM Grinder running continuously Espresso runs out around the edge of the portafilter POSSIBLE CAUSE • No beans in hopper. • Fill hopper with beans. • Rotate the portafilter to the left to stop the auto grind, dose & tamp function. • Tamping fan has been removed. • Check that the tamping fan is in position and mounted correctly to the drive shaft, page 18. • Portafilter not inserted in the group head correctly.
TROUBLESHOOTING PROBLEM POSSIBLE CAUSE WHAT TO DO Pumps continue to operate / Steam is very wet / Hot water outlet leaks • Using highly filtered, demineralised or distilled water which is affecting how the machine is designed to function. • We recommend using cold, filtered water. We do not recommend using water with no/low mineral content such as highly filtered, demineralised or distilled water. If the problem persists, contact Sage Customer Service Centre.
TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO The machine is ‘On’ but ceases to operate • Turn machine off. Wait for 60 minutes and turn machine back on. • If problem persists, call Sage Customer Service Centre. Steam pouring out of group head • Turn machine off. Wait for 60 minutes and turn machine back on. • If problem persists, call Sage Customer Service Centre. Espresso only drips from the portafilter spouts, restricted flow • Coffee is ground too finely.
TROUBLESHOOTING PROBLEM Not enough milk texture POSSIBLE CAUSES • Steam wand is blocked. WHAT TO DO • Refer to 'Cleaning the Steam Wand', page 19. • Different brands and types of milk and milk alternatives will texture differently. You may need to adjust the texture level accordingly. Refer to 'Adjusting Milk Texture', page 9. Too much coffee extracted • Coffee is ground too coarsely. • Shot duration/ volume needs to be reprogrammed.
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