the Oracle™ Touch Instruction Book – SES990
Contents 2 7 10 11 17 19 23 I mportant Safety Information Components Assembly Functions Tips Care & Cleaning Troubleshooting SAGE® RECOMMENDS SAFETY FIRST At Sage‰ we are very safety conscious. We design and manufacture consumer products with the safety of you, our valued customer, foremost in mind. In addition we ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions.
• Wires are coloured the protective cover fitted to the power plug of this as follows: appliance. – Blue = Neutral – Brown = Live • Do not place the product near the edge of a bench • As the colours of the or table during operation. wire may not correspond Ensure the surface is level, with the coloured clean and free of water markings which identify and other substances.
Keep the appliance and • Keep the appliance its cord out of reach of and accessories clean. children aged less than Follow the cleaning 8 years. instructions provided in this book. Any procedure • Appliances can be used not listed in this instruction by persons with reduced booklet should be referred physical, sensory or to Sage Customer mental capabilities or Service or go to lack of experience and sageappliances.com.
SPECIFIC INSTRUCTIONS FOR SES990 THE ORACLE™ TOUCH • This appliance is recommended for household use only. Do not use this appliance for any purpose other than its intended use. Do not use in moving vehicles or boats. Do not use outdoors. • If the appliance is to be: - left unattended - cleaned - moved - assembled; or - stored • Always switch Off the espresso machine by pressing the Power button to Off, switch Off at the power outlet and unplug. • Ensure the product is properly assembled before first use.
• Use caution when using the de-scale feature as hot steam may be released. Before de-scaling, ensure drip tray is empty and inserted. Refer to page 22 for further instructions. The symbol shown • indicates that this appliance should not be disposed of in normal household waste. It should be taken to a local authority waste collection centre designated for this purpose or to a dealer providing this service. For more information, please contact your local council office.
Components A I B C D E F J G K L M H N A. Integrated conical burr grinder With removable 280g bean hopper. B. Top-fill 2.5L removable water tank With integrated water filter and backlit level indicator. C. Grind size dial Adjust grind size to suit your coffee beans. D. Touch screen control panel Displays current settings and provides touch interface. E. Grind outlet With auto grind, dose & tamp function. F. Heated 58mm group head with embedded element G. 58mm full stainless steel portafilter H.
A B D C F G H E J I K M L ACCESSORIES A. B. C. D. E. F. G. 8 Stainless steel milk jug 2 cup filter basket 1 cup filter basket Water filter holder with filter Cleaning disc Mini grinds bin Grinder burr brush H. Grind outlet brush & tamp removal magnet I. Cleaning tool for steam wand tip J. Two allen keys K. Steam wand cleaning powder L. Water hardness test strip M.
Oracle™ Touch Features COLOUR TOUCH SCREEN CONTROL PANEL Swipe & Select from the drinks menu. Adjust your coffee strength, milk texture or milk temperature, then save it as your personal favourite. HANDS FREE AUTOMATIC GRIND, DOSE & TAMP Automatically grinds, doses and tamps the required amount of coffee, mess free. GRIND SIZE DIAL Adjustable grind settings from fine to coarse for optimal espresso extraction. STAINLESS STEEL CONICAL BURRS Maximise ground coffee surface area for a full espresso flavour.
Assembly • Set the reminder for next month of replacement. We recommend to replace the filter after 3 months. BEFORE FIRST USE Machine Preparation Remove and discard all labels and packaging materials attached to your espresso machine. Ensure you have removed all parts and accessories before discarding the packaging. Remove the packaging and the plastics bags containing the water filter and water filter holder.
GRINDING OPERATION Functions Insert bean hopper into position on-top of the machine. Turn dial to lock into place. Fill hopper with fresh beans. FIRST USE 1. Press POWER button to turn the machine on. 2. Follow the instructions on screen to guide you through first use setup. 3. After completing setup, the machine will tell that it is ready to use.
DRINK SELECTION To enter Drinks Menu screen, touch the Home icon . Swipe & select your drink. Touch the 'Help & Tip' icon to see Oracle™ Touch Guide. Select your drink Espresso Long Black Latte Flat White Cappuccino NOTE Please keep the touch screen dry and clean to ensure that the machine functions properly. DRINK SCREEN In this screen, you can adjust your drink by touching the oval shaped buttons. You cannot adjust the Grind Size by touching the button, use the dial on the side of the machine.
SELECTING GRIND SIZE We recommend you start at No. 30 and adjust as required to control espresso flow rate. There are 45 grind size settings (No.1 – finest, No. 45 – coarsest) to enable you to select the right grind size for your coffee beans and achieve the perfect espresso extraction. To select grind size, rotate the grind size dial counter-clockwise to increase grind coarseness or clockwise to increase grind fineness.
TEXTURING MILK Different brands and types of milk and milk alternatives will texture differently. You may need to adjust the froth level accordingly. Start with fresh cold milk. Fill milk jug to below the spout position. Lift steam wand and insert into milk jug. Lower steam wand, ensuring it is fully down. The milk jug should rest on the drip tray and milk should cover the steam wand seal. When desired temperature is reached, touch the Milk Button to stop. Wipe the wand & tip with a clean damp cloth.
HOT WATER Time and Date The HOT WATER function can be used to pre-heat cups or add hot water manually. To start & stop hot water, touch 'Hot Water' on the screen. To ensure water is dispensed at the correct temperature, hot water will cease to dispense after approx. 30 seconds. Depending on the size of your cup, you may need to touch the 'Hot Water' button to stop pouring. Time and Date is optional. You can set time and date. NOTE You cannot run hot water and extract espresso at the same time.
TRANSPORTING AND STORING We recommend draining both boilers completely before transporting the machine or storing for an extended period of time. Refer to the Descale section for the step by step instructions. This procedure is also intended as an anti-freeze measure in the event the machine is exposed to extreme cold temperatures. ADJUSTING CONICAL BURRS Some types of coffee may require a wider grind range to achieve an ideal extraction or brew.
Tips PRE-HEATING Heating your cup or glass A warm cup will help maintain the coffee’s optimal temperature. Pre-heat your cup by rinsing with hot water from the hot water outlet and place on the cup warming tray. Heating the portafilter and filter basket A cold portafilter and filter basket can reduce the extraction temperature enough to significantly affect the quality of your espresso.
The flavour of your coffee will depend on many factors, such as the type of coffee beans, degree of roast, freshness, coarseness or fineness of the grind. Experiment by adjusting these factors just one at a time to achieve the taste of your preference.
COFFEE BEAN HINTS & TIPS • Fresh, quality coffee beans will give you the best possible extraction. • We recommend quality 100% Arabica beans with a ‘Roasted On’ date stamped on the bag, not a ‘Best Before’ or ‘Use By’ date. • Coffee beans are best consumed between 5–20 days after the ‘Roasted On’ date. Ideally only grind directly before the extraction to maximise flavour. • Buy coffee beans in small batches to reduce the storage time. • Store coffee beans in a cool, dark and dry container.
CLEANING CONICAL BURRS Regular cleaning helps the burrs achieve consistent grinding results which is especially important when grinding for espresso.
CLEANING THE STEAM WAND IMPORTANT After every use, thoroughly wipe the steam wand and tip with a damp cloth & purge immediately. Failure to clean the steam wand may affect the milk texturing performance. • If any of the holes in the tip of the steam wand become blocked, ensure the machine stopped steaming and unblock using the steam tip cleaning tool. Even partially blocked holes may affect the ability of the steam wand to produce sufficient foam volume.
CLEAR WATER BACKFLUSH • After each coffee making session we recommend doing a clear water backflush before you turn off the machine. Empty drip tray. Insert the cleaning disc into the filter basket then insert the portafilter into the group head. Touch the 'Brew' button and allow pressure to build for 20 seconds, then touch to stop & release pressure. Repeat this 5 times to purge any fine coffee grounds and residual coffee oils from the brew water paths.
Troubleshooting PROBLEM Grinder Motor starts but no ground coffee coming from grind outlet Grinder Motor starts but operates with a loud ‘clicking’ noise Unable to lock bean hopper into position Portafilter overfills POSSIBLE CAUSE WHAT TO DO • • • • • • • No coffee beans in bean hopper. Grinder/bean hopper is blocked. Coffee bean may have become stuck in hopper. Grinder is blocked with foreign item or chute is blocked. Moisture clogging grinder. Coffee beans obstructing bean hopper locking device.
PROBLEM Espresso runs out around the edge of the portafilter and/or Portafilter comes out of the group head during an extraction Issues with the Auto Start feature Operation Error message on the touch screen Pumps continue to operate / Steam is very wet / Hot water outlet leaks 24 POSSIBLE CAUSE WHAT TO DO • • • • • • Portafilter not inserted in the group head correctly. There are coffee grounds around the filter basket rim. Filter basket rim is wet or underside of portafilter lugs are wet.
PROBLEM Water does not flow from the group head POSSIBLE CAUSE WHAT TO DO • • • Display says "Water tank empty" but water tank is full No steam or hot water No hot water Machine has not reached operating temperature. Water tank is empty. • Water tank not • Push water tank in fully and lock latch closed. • Machine is not • • • Water tank is • • Steam wand is • • fully inserted & locked. turned on or up to operating temperature.
PROBLEM Coffee not hot enough POSSIBLE CAUSE WHAT TO DO • Cups not • • Milk not hot • • Coffee beans are • • Steam wand • • pre-heated. enough (if making cappuccino or latté etc). No crema stale. Not enough milk texture is blocked. • Too much coffee extracted • Coffee is ground too coarsely. • Shot duration/ • • • Coffee is ground too finely. • Shot duration/ • • • As coffee beans • • • volume needs to be adjusted. Not enough coffee extracted volume needs to be adjusted.
DE AT Sage Appliances GmbH Johannstraße 37, 40476 Düsseldorf, Deutschland Für den Kundendienst besuchen Sie bitte www.sageappliances.com UK IE BRG Appliances Limited Unit 3.2, Power Road Studios, 114 Power Road, London, W4 5PY Freephone (UK Landline): 0808 178 1650 Mobile Calls (National Rate): 0333 0142 970 www.sageappliances.com Registered in Germany No. HRB 81309 (AG Düsseldorf). Registered in England & Wales No. 8223512.
