Operation Manual

6-22

Maintenance

The fax does not detect the presence of your inserted document. The message READY does not

appear on the screen.

At the start and during scanning,

REMOVE DOCUMENT appears on the screen.

Remove the document or press key

Check the thickness of the document (50 sheets of paper of 80 g/m

Iron out the sheets if needed.

Help the sheets along.

The fax machine does not receive any faxes

Check that the telephone line cable is correctly plugged in and that there is a tone signal on the

telephone line by means of the key.

You receive a blank page

Make a photocopy of a document ; if it is correct then your fax is functioning normally. Call back the

subscriber and have him resend the document. It was probably sent with the sheet inserted backwards.

You cannot send a fax

Check that the telephone line cable is correctly plugged in.

Check the tone by pressing the key.

Check the prefix is correctly programmed and used.

You do not succeed to save a scan on a memory support, the "USB MEDIA MEMORY FULL"

message is displayed.

Check that there is still enough free memory space in the device.

Check that the device is not write-protected.

You do not succeed to delete a file or a memory support, the "MEDIA ERROR WRITTING

PROBLEM" message is displayed.

Check on a computer that it is not write-protected or protected against erasure.

TROUBLESHOOTING

General Guidelines

The table below provides basic solutions for problems you may encounter with the printer. We suggest

you consult this table to troubleshoot the problems before calling for service..