User manual

23
4. TROUBLESHOOTING
PROBLEM SOLUTION
• Blank unit display. • Check that the power cord and the power adapter cord are properly
connected.
• The unit does not answer incoming
calls after several rings.
• The FAX icon may be off: check the receive mode (Manual/auto-
matic).
• Check the number of rings.
• Configure the unit for “private network” (see the sections headed
Setting the number of rings before automatic answer and Type
of network in the INSTALLATION chapter).
• Blank photocopies
.
• The document was positioned facing the wrong way round in the
feeder.
• The telephone exchange does not re-
cognise the number dialled.
• Check that the telephone cord is properly plugged in.
• Configure your unit for pulse dialling (see the section headed Pul-
se/tone dialling in the INSTALLATION chapter).
• The terminal does not ring. • The TEL icon is flashing: re-activate the ringing tone (see the sec-
tion headed Selecting the ringing tone in the INSTALLATION
chapter)
.
• The telephone does not work. • The mains may be down.
• Check that the telephone line cord is properly connected.
• One or more vertical black lines on
documents copied locally or sent.
• Open the cover and clean the scanning sub-assembly located op-
posite the white roller using a soft but not fluffy cloth dipped in
surgical spirit. After cleaning, close the front cover and make a lo-
cal copy to check that the black lines have disappeared.
• The unit displays the following mes-
sages:
• Insert more paper in the paper feeder.
• Close the rear cover.
• Open the rear cover to access the paper circuit. Check that the rear
cover is properly secured after closing it.
• The last documents printed out are blackened; the printer’s tempe-
rature is too high. Wait a few minutes for it to cool down.
• You may have forgotten to replace the gauge smartcard when you
put in the ink ribbon.
• Open the gauge housing flap and check that the gauge smartcard
is inserted and correctly positioned.
• No ink ribbon left: install a new ribbon and gauge.
OUT OF PAPER
PRINTER COVER
PAPER JAM
OVERHEATING
GAUGE EMPTY
MISSING GAUGE
CHANGE RIBBON
Liasse 23227796-2A.book Page 23 Mardi, 15. juin 1999 8:44 08