User's Guide

SE567/SE568 Series Residential Gateway User’s Guide Monitoring Gateway Health

Diagnostics

The Gateway provides diagnostic tests and data for each interface. This data is commonly requested by

technical support to assist in troubleshooting. To access this feature, click the Diagnostics button from

your “Gateway Health

” window. This displays the “Diagnostics” window.

To use the diagnostic option:

1. Select a connection to test from the Connection to Test drop-down menu. You must move all the

way to the bottom of this window to display this drop-down menu.

2. Click Run Diagnostics. The system responds by displaying the results in the different tables. Pay

special attention to any tests that report a failing condition and check the connections for these

interfaces before running the diagnostics again.

3. Click Apply.