User's Manual Part 2

Residential Gateway Family User’s Guide Appendix A - Troubleshooting
firewall to allow the application to function unimpeded.
Contacting Technical Support
Before contacting technical support, please refer to the previous troubleshooting information. For issues
concerning DSL service or connectivity, contact your Internet Service Provider (ISP) directly. If you are
still unable to resolve the problem, be prepared to provide the following information:
• Internet Service Provider and service type (DSL, cable)
• Product model number (SpeedStream SS6000 Series)
• Date of purchase or installation
• Description of problem
Technical Support services are available via the Internet, e-mail and telephone:
Telephone: [phone]
Fax: [phone]
Email: [e-mail]
Internet: http://www.icn.siemens.com/subscriber
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