User Manual

Product Support to obtain a RMA number along with
instructions for submitting your product for service.
When calling Horizon, you will be asked to provide
your complete name, street address, email address
and phone number where you can be reached during
business hours. When sending product into Horizon,
please include your RMA number, a list of the included
items, and a brief summary of the problem. A copy of
your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping
carton.
Notice: Do not ship LiPo batteries to Horizon. If
you have any issue with a LiPo battery, please
contact the appropriate Horizon Product Support
office.
Warranty Requirements - For Warranty
consideration, you must include your original
sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service - Should your service not
be covered by warranty, service will be completed
and payment will be required without notification
or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost.
By submitting the item for service you are agreeing
to payment of the service without notification. Service
estimates are available upon request. You must include
this request with your item submitted for service. Non-
warranty service estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizons
Terms and Conditions found on our website http://www.
horizonhobby.com/content/_service-center_render-
service-center.
ATTENTION: The sale, warranty and service of
Saito products distributed by Horizon is limited to
the geographic regions of North America, Central
America and South America. Saito products
distributed by Horizon cannot be purchased in
other regions and may not be compliant with
applicable regulations. If non-compliant product
is received by Horizon for service, it will not be
serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice
and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days
from notification, after which it will be discarded.t
Warranty and Service Contact Information
Country of
Purchase
Horizon Hobby Contact Information Address
United States of
America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.
com/RequestForm/
4105 Fieldstone Rd.
Champaign, Illinois
61822
Horizon Product Support
(Product Technical Assistance)
productsupport@
horizonhobby.com
888-959-2305
Sales
[e-mail]
888-959-2305
5-14-15