User Manual

Inquiry at https://horizonhobby.quickbase.com/db/
bghj7ey8c?a=GenNewRecord, or call the toll free
telephone number referenced in the Warranty and
Service Contact Information section to speak with a
Product Support representative.
Inspection or Services - If this Product needs to be
inspected or serviced and is compliant in the country
you live and use the Product in, please use the Horizon
Online Service Request submission process found on our
website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the
rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our
facility. An Online Service Request is available at http://
www.horizonhobby.com/content/_service-center_
render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a
RMA number along with instructions for submitting your
product for service. When calling Horizon, you will be
asked to provide your complete name, street address,
email address and phone number where you can be
reached during business hours. When sending product
into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the
shipping carton.
Notice: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact
the appropriate Horizon Product Support office.
Warranty Requirements - For Warranty
consideration, you must include your original
sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service - Should your service not
be covered by warranty, service will be completed
and payment will be required without notification
or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to
payment of the service without notification. Service
estimates are available upon request. You must include
this request with your item submitted for service. Non-
warranty service estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizons
Terms and Conditions found on our website http://www.
horizonhobby.com/content/_service-center_render-
service-center.
ATTENTION: The sale, warranty and service of Saito
products distributed by Horizon is limited to the
geographic regions of North America, Central America
and South America. Saito products distributed by
Horizon cannot be purchased in other regions and
may not be compliant with applicable regulations.
If non-compliant product is received by Horizon for
service, it will not be serviced. Further, the sender will
be responsible for arranging return shipment of the
un-serviced Product, through a carrier of the sender’s
choice and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days from
notification, after which it will be discarded.
Warranty and Service Contact Information
Country of
Purchase
Horizon Hobby Contact Information Address
United States of
America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.
com/RequestForm/
4105 Fieldstone Rd.
Champaign, Illinois
61822
Horizon Product Support
(Product Technical Assistance)
www.quickbase.com/db/
bghj7ey8c?a=GenNewRecord
888-959-2305
Sales
[e-mail]
888-959-2305