User's Manual

21 | P a g e
10 Trouble Shooting Guide
 Could not sign up a new FOBO account (did not receive authentication e-
mail)
o Check the e-mail address entry is typed correctly
o Check the Spam mailbox, in case the e-mail was filtered by the e-
mail server
o Check the smart phone is connected to internet and able to receive e-
mail
 Could not sign up a new FOBO account (received authentication e-mail)
o Make sure to click on the “Activation” link of the latest e-mail, in
case there are multiple authentication e-mails
o You should be directed to web page that clearly displayed “FOBO
account is activated”.
 Unable to Login after signing up to FOBO app
o Make sure your e-mail address is typed correctly
o A verification mail will be sent to your e-mail address
o Follow the instruction in the mail to activate your account before you
can Login
o Check if internet connection is available on your smart phone
 Unable to pair FOBO Tire In-car unit
o Make sure the battery is installed correctly and battery tab is
removed.
o Press the side button on In-Car unit and hold for 2 seconds
o Make sure your smart phone has Bluetooth 4.0 (Smart Ready)
capability. NOTE: BLUETOOTH 2.0 OR 3.0 WILL NOT
WORK WITH THIS DEVICE.
o Please check if the FOBO Tire has been paired before to another
Login account. You’ll need to “Release” the FOBO Tire set from the
Login account that it is paired to, before using on your account. The
FOBO Tire is designed to pair with one Login account only for theft
deterrent feature.
o Try to reset the Bluetooth manager of your smart phone (for iOS:
Settings-> Bluetooth-> OFF->ON). At times the Bluetooth manager
may be disrupted which may require manual reset.
 Unable to pair FOBO Tire sensors
o Make sure the sensor is screwed onto a tire valve with pressure
above 100kPa
o Try unscrew the sensor from tire valve, screw it back and try again
o Make sure the battery is installed correctly with battery “+” on top.