User's Manual

Troubleshooting_ 77
Toner smear If toner smears on the page:
• C
lean the inside of the machine (See
"Cleaning the inside" on page 62).
• C
heck the paper type and quality (See "Print
media specifications" on page 89).
• Remove the toner cartridge and then, install
a new one (See "Replacing the toner
cartridge" on page 82).
Vertical repetitive
de
fects
If marks repeatedly appear on the printed side of
the page at even intervals:
• T
he toner cartridge may be damaged. If you
still have the same problem, remove the
toner cartridge and, install a new one (See
"Replacing the toner cartridge" on page 82).
• Pa
rts of the machine may have toner on
them. If the defects occur on the back of the
page, the problem will likely correct itself
after a few more pages.
• T
he fusing assembly may be damaged.
Contact a service representative.
Background
sca
tter
A
Background scatter results from bits of toner
randomly distributed on the printed page.
• T
he paper may be too damp. Try printing
with a different batch of paper. Do not open
packages of paper until necessary so that
the paper does not absorb too much
moisture.
• If ba
ckground scatter occurs on an envelope,
change the printing layout to avoid printing
over areas that have overlapping seams on
the reverse side. Printing on seams can
cause problems.
• If b
ackground scatter covers the entire
surface area of a printed page, adjust the
print resolution through your software
application or in Printing Preferences (See
"Opening printing preferences" on page 44).
Misformed
ch
aracters
If characters are improperly formed and
producing hollow images, the paper stock may
be too slick. Try different paper (See "Print
media specifications" on page 89
).
CONDITION SUGGESTED SOLUTIONS
Page skew
A
aBb
C
AaBb
C
AaBb
C
AaBb
Cc
A
aBbC
c
• Ensure that the paper is loaded properly.
• Che
ck the paper type and quality (See "Print
media specifications" on page 89).
• Ensure
that the guides are not too tight or too
loose against the paper stack.
Curl or wave
• Ensure that the paper is loaded properly.
• Che
ck the paper type and quality. Both high
temperature and humidity can cause paper
curl (See "Print media specifications" on
page 89).
• Tu
rn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or
crea
ses
• Ensure that the paper is loaded properly.
• Che
ck the paper type and quality (See "Print
media specifications" on page 89).
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are d
irty
• Check for leaking toner. Clean the inside of
the machine (See "Cleaning the inside" on
page 62).
• Cle
an the fuser belt (See "Cleaning a fuser
belt" on page 62).
• The toner cartridge has reached its estimated
cartridge life.
Solid Color or
Bla
ck pages
A
• The toner cartridge may not be installed
properly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a new
one (See "Replacing the toner cartridge" on
page 82).
• The machine may require repair. Contact a
service representative.
CONDITION SUGGESTED SOLUTIONS