User's Manual

Troubleshooting_ 79
Refer to Microsoft Windows User’s Guide that came with your
computer for further information on Windows error messages.
Common Macintosh problems
CONDITION SUGGESTED SOLUTIONS
The machine does
not print PDF files
correctly. Some
parts of graphics,
text, or illustrations
are missing.
Printing the PDF file as an image may enable
the file to print. Turn on Print As Image from the
Acrobat printing options.
It will take longer to print when you print a
PDF file as an image.
The document has
printed, but the print
job has not
disappeared from
the spooler in Mac
OS X 10.3.2.
Update your MAC OS to MAC OS X 10.3.3. or
higher.
Some letters are not
displayed normally
during the cover
page printing.
Mac OS cannot create the font during the cover
page printing. The English alphabet and
numbers are displayed normally on the cover
page.
When printing a
document in Mac OS
with Acrobat
Reader 6.0 or higher,
co
lors print
incorrectly.
Make sure that the resolution setting in your
ma
chine driver matches the one in Acrobat
Reader.
Refer to Macintosh User’s Guide that came with your computer for
further information on Macintosh error messages.
Common Linux problems
CONDITION SUGGESTED SOLUTIONS
The machine does
not print.
• Check if the printer driver is installed in your
system. Open Unified Driver Configurator and
switch to the Printers tab in Printers
configuration window to look at the list of
available machines. Make sure that your
machine is displayed on the list. If not, open
Add new printer wizard to set up your
device.
• Ch
eck if the machine is started. Open
Printers configuration and select your
machine on the printers list. Look at the
description in the Selected printer pane. If its
status contains Stopped string, press the
Start button. After that normal operation of
the machine should be restored. The
“stopped” status might be activated when
some problems in printing occurred.
• Check if your application has special print
option such as “-oraw”. If “-oraw” is specified
in the command line parameter, then remove
it to print properly. For Gimp front-end, select
“print” -> “Setup printer” and edit command
line parameter in the command item.
Some color images
come out all black.
This is a known bug in Ghostscript (until GNU
Ghostscript version 7.05) when the base color
space of the document is indexed color space
and is converted through CIE color space.
Because Postscript uses CIE color space for
Color Matching System, you should upgrade
Ghostscript on your system to at least GNU
Ghostscript version 7.06 or later. You can find
recent Ghostscript versions at
www.ghostscript.com.
Some color images
come out in
unexpected colors.
This is a known bug in Ghostscript (until GNU
Gho
stscript version 7.xx) when the base color
space of the document is indexed RGB color
space and it is converted through CIE color
space. Because Postscript uses CIE color space
for Color Matching System, you should upgrade
Ghostscript on your system to at least GNU
Ghostscript version 8.xx or later. You can find
recent Ghostscript versions at
www.ghostscript.com.