User's Manual Part 2

180
Appendix > Before contacting a service center
Situation Suggested remedies
Playback screen does
not appear on the
connected external
device
 Ensure that HDMI cable is properly connected
to the external monitor.
 Ensure that the memory card is properly
recorded.
Your computer does
not recognize your
camera
 Ensure that the USB cable is connected
correctly.
 Ensure that the camera is switched on.
 Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring les
The le transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.
i-Launcher is not
functioning properly
 End i-Launcher and restart the program.
 Depending on your computer's specications
and environment, the program may not
launch automatically. In this case, click
Start
ĺ All Programs ĺ Samsung ĺ
i-Launcher
ĺ Samsung i-Launcher on your
Windows computer. (For Windows 8, open
Start screen, and then select All apps
ĺ
Samsung i-Launcher.) Or, click Applications
ĺ Samsung ĺ i-Launcher on your Mac OS
computer.
Situation Suggested remedies
Auto Focus does not
work
 Subject is not in focus. When the subject is
outside the AF area, shoot by moving the
subject inside the AF area and half-pressing
[Shutter].
 Subject is too close. Step back from the subject
and shoot.
Lens does not work
 Ensure that the lens is properly mounted.
 Remove the lens from the camera and
remount it.
External ash does not
work
Ensure that the external ash is properly mounted
on the external ash port.
The date & time
settings screen
appears when you
power on the camera
 Set the date and time again.
 This screen appears when the camera’s internal
power source is completely discharged. Insert
a fully charged battery and wait at least 72
hours in power o status for the internal power
source to be recharged.