Use Instructions

SAIT‐IFU‐GEMS‐HRev.1.1(2019‐11) Page65of79
Chapter9.Troubleshooting

Propertydamagemayoccurduetoimproperrepair.
Ifpersonnelotherthanauthorizedbythemanufacturercarriesouttherepair,itmayirreversiblydamagethe
device.
‐ Repairshouldonlybeperformedbythemanufacturer.
9.1.Troubleshooting
Issue Recommendedaction(s)
Thehipjointofthedevicebecomes
stuckduringoperation.
• Iftheactuatorbecomesstuckduringoperation,donotapplyexcessive
forcetothedevice.
• First,turnoffandthentakeoffthedevice.
• Checkwhattheproblemiswhilegentlymovingthecorrespondingjoint.
• Iftheproblempersistsoroccursrepeatedly,pleasecontactthe
manufacturer.
Case/Frame/Fastenerbreaks
• Ifthehardwareisdamaged,donotoperatethedevice.Contactthe
manufacturer.
Thereisunusualnoisecomingfrom
thedevice.
• Ifyouhearnoisefromthedevicethatisnotassociatedwithnormaluse,
pleasecontactthemanufacturer.
NoBluetoothconnection.

• MakesurethatBluetoothisactivatedonthetabletPC.(Checkthisfrom
QuickSettingsonthetopofthetabletscreen).
• RestarttheGEMS‐HApp.(Pressthebuttonleftofthehomebuttonon
thebottomofthetabletscreentocompletelyclosetheapp).
• RestarttheGEMS‐HDevice.(Usethepowerswitchlocatedatthebottom
ofthecontrolpack).
• RestarttheassociatedtabletPC.
Assistanceisuncomfortableorthe
patientcannotfeeltheassistive
force.

• MakesuretheLEDindicatorisnotindicatinga“STOP”state.
• RepeattheprocedureforresettingtheStandPosetozerowhenthe
patientisstationaryandstandingupright.Thisproceduremaybefound
insection6.8.3,under“Mitigationofrisksduetoexcessivejointangle
movement.”
• Restarttheassistancealgorithmwithdefaultcontrolparametervalues
(orquittheGEMS‐Handrunitagain).
• Checkwhetherthehipangle/torquevalueduringwalkingisnormalor
not.