User's Manual

Troubleshooting
149
Error messages appear when opening music
files
Some music files may not play on your Samsung mobile
device for a variety of reasons. If you receive error messages
when opening music files on your device, try the following:
Free some memory by transferring files to a PC or deleting
•
files from your device.
Ensure that the music file is not Digital Rights
•
Management (DRM)-protected. If the file is DRM-
protected, ensure that you have the appropriate licence or
key to play the file.
Ensure that your device supports the file type.
•
Another Bluetooth device is not located
Ensure that the Bluetooth wireless feature is activated on •
your device.
Ensure that the Bluetooth wireless feature is activated on
•
the device you wish to connect to, if necessary.
Ensure that your device and the other Bluetooth device are
•
within the maximum Bluetooth range (10 m).
If the tips above do not solve the problem, contact a
Samsung Service Centre.
A connection is not established when you
connect the device to a PC
Ensure that the USB cable you are using is compatible with •
your device.
Ensure that you have the proper drivers installed and
•
updated on your PC.