User's Manual

Troubleshooting
61
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or reset
the device to regain functionality. If your device is still responsive but a
program is frozen, close the program using the task manager. If your device
is frozen and unresponsive, press and hold [
] for 8-10 seconds. The device
will reboot automatically.
If this does not solve the problem, perform a factory data reset. In Menu
mode, select Settings
→
Privacy
→
Factory data reset
→
Reset phone
→
Erase everything.
The device beeps and the battery icon ashes
Your battery is low. Recharge or replace the battery to continue using the
device.
The battery does not charge properly or the device turns o
If the battery will no longer charge completely, dispose of the old battery
properly and replace it with a new battery (refer to your local ordinances for
proper disposal instructions).
Your device is hot to the touch
When you use applications that require more power or use applications
on your device for an extended period of time, your device may feel hot
to the touch. This is normal and should not aect your device's lifespan or
performance.
Troubleshooting
Your device displays "Service unavailable" or "Network
error"
When you are in areas with weak signals or poor reception, you may lose •
reception. Move to another area and try again.
You cannot access some options without a subscription. Contact your
•
service provider for more details.
The touch screen responds slowly or improperly
If your device has a touch screen and the touch screen is not responding
properly, try the following:
Remove any protective covers from the touch screen. Protective covers
•
may prevent the device from recognising your inputs and are not
recommended for touch screen devices.
Ensure that your hands are clean and dry when tapping the touch screen.
•
Restart your device to clear any temporary software bugs.•
Ensure that your device software is upgraded to the latest version.•
If the touch screen is scratched or damaged, take it to your local Samsung •
Service Centre.