User's Manual

Troubleshooting
118
Depending on the type of touch screen on your •
phone, only certain inputs may be recognised.
Try tapping an icon with your ngertip, your
ngernail, or a stylus.
Ensure that your hands are clean and dry when
•
tapping the touch screen.
Restart your phone to clear any temporary
•
software bugs.
Ensure that your phone software is upgraded
•
to the latest version.
If the touch screen is scratched or damaged,
•
take it to your local Samsung Service Centre.
Calls are being dropped
When you are in areas with weak signals or poor
reception, you may lose your connection to the
network. Move to another area and try again.
Your phone displays "Service
unavailable" or "Network error"
When you are in areas with weak signals or •
poor reception, you may lose reception. Move
to another area and try again.
You cannot access some options without a
•
subscription. Contact your service provider for
more details.
The touch screen responds slowly or
improperly
If your phone has a touch screen and the touch
screen is not responding properly, try the
following:
Remove any protective covers from the touch
•
screen. Protective covers may prevent the
phone from recognising your inputs and are
not recommended for touch screen phones.