Using optional device features For the model with a touch screen, select screen. (Job Status) > on the touch Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. • Active Job: All of the print jobs waiting to be printed are listed in the active job queue in the order you sent them to the printer. You can delete a job from the queue before printing, or promote a job to print sooner. • Secured Job: You can print or delete a secured job.
5. Useful Management Tools This chapter introduces management tools provided to help you make full use of your machine.
Accessing management tools Samsung provides a variety of management tools for Samsung printers. 1 2 Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs. • 3 4 5 For Windows 8, from the Charms, select Search > Apps. Find Samsung Printers. Under Samsung Printers, you can see installed management tools. Click the management tool you want to use.
Easy Capture Manager • This feature may not be available depending on model or optional goods (see "Software" on page 9). • Available for Windows OS users only (see "Software" on page 9). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited. 5.
Samsung AnyWeb Print • This feature may not be available depending on model or optional goods (see "Software" on page 9). • Available for Windows and Mac OS users only (see "Software" on page 9). This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads). 5.
Easy Eco Driver • This feature may not be available depending on model or optional goods (see "Software" on page 9). • Available for Windows OS users only (see "Software" on page 9). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. To use this application, Printer Properties > Basic tab > Start Easy Eco Driver before printing job checkbox should be checked.
Using SyncThru™ Web Service 1 2 • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. • SyncThru™ Web Service explanation in this user’s guide may differ from your machine depending on its options or models. • Network model only (see "Software" on page 9). Click Login on the upper right of the SyncThru™ Web Service website. Type in the ID and Password then click Login. Type in the below default ID and password.
Using SyncThru™ Web Service Information tab Security tab This tab gives you general information about your machine. You can check things, such as remaining amount of toner. You can also print reports, such as an error report. This tab allows you to set system and network security information. You need to log-in as an administrator to view this tab. • • Active Alerts: Shows the alerts that have occurred in the machine and their severity.
Using SyncThru™ Web Service • Cloning: You can import or export (transfer) various settings (machine setting, network information, address book, etc.) between devices that have the Cloning feature in SyncThru™ Web Service. If you have not configured outgoing server environment, go to Settings > Network Settings > Outgoing Mail Server(SMTP) to configure network environment before setting e-mail notification.
Using SyncThru™ Web Service 1 Start a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. 2 3 4 Your machine’s embedded website opens. 5 Click Apply. From the Security tab, select System Security > System Administrator Enter the name of the administrator, phone number, location, and email address. 5.
Using Samsung Easy Printer Manager • This feature may not be available depending on model or optional goods (see "Software" on page 9). The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: • Available for Windows and Mac OS users only (see "Software" on page 9). The screenshot may differ depending on the operating system you are using. • For Windows, Internet Explorer 6.
Using Samsung Easy Printer Manager Printer information This area gives you general information about your machine. You can check information, such as the machine’s model name, IP address (or Port name), and machine status. Quick links Displays Quick links to machine specific functions. This section also includes links to applications in the advanced settings. 4 You can view the online User’s Guide. 2 If you connect your machine to a network, the SyncThru™ Web Service icon is enabled.
Using Samsung Easy Printer Manager Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. Device Settings You can configure various machine settings such as machine setup, paper, layout, emulation, network, and print information. Alert Settings (Windows only) This menu includes settings related to error alerting. • Printer Alert: Provides settings related to when alerts will be received.
Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the machine status. Icon • The Samsung Printer Status window and its contents shown in this user’s guide may differ depending on the machine or operating system in use. Mean Normal The machine is in ready mode and experiencing no errors or warnings. Warning The machine is in a state where an error might occur in the future.
Using Samsung Printer Status 2 3 Option You can set printing job alert related settings. Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide. 4 5 Close Close the window. 5.
Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information. This application will be automatically downloaded from the Windows Store if the machine is connected to a computer with an Internet connection.
Using Samsung Printer Experience 9 2 User Guide You can view the online User’s Guide. You need to be connected to the Internet to use this feature. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide. Adding/Deleting Printers If you do not have any printer added to the Samsung Printer Experience, or if you want to add/delete a printer, follow the instructions below. You can only add/delete network connected printers.
Using Samsung Printer Experience Deleting a printer 1 From the Charms, select Settings. 4 5 Select the printer settings, such as the number of copies and orientation. Click the Print button to start the print job. Or, right-click the Samsung Printer Experience page and select Settings. 2 3 4 Select Remove Printer Select the printer you want to delete. Click Yes. You can see that the deleted printer is removed from the screen.
Using Samsung Printer Experience Cancelling a print job Basic tab If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ( • ) in the Windows task bar. You can also cancel the current job by pressing the control panel. (Stop/Clear) button on Opening more settings The screen may appear somewhat different depending on the model or options. You can set up more printing parameters.
Using Samsung Printer Experience Advanced tab Security tab Some features may not be available depending on the model or options. If this tab is not shown or disabled, it means that this features are not supported. Paper settings This option allows you to set the basic paper handling specifications. Layout settings This option allows you to set the various ways to layout your documents. Job Accounting This option allows you to print with the given permission.
Using Samsung Printer Experience 11 Scanning from Windows 8 7 Click Scan ( )and save the image. • When you place the originals in the ADF (or DADF), Prescan ( This section is for the users with multi-functional printers. ) is not available. • You can skip step 5, if the Prescan option is selected. Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer.
Using the Linux Unified Driver Configurator The Unified Driver Configurator is a tool primarily intended for configuring machine devices. You need to install Unified Linux Driver to use Unified Driver Configurator (see "Installation for Linux" on page 136). After the driver is installed on your Linux system, the Unified Driver Configurator icon will automatically be created on your desktop. 12 Opening Unified Driver Configurator 1 Double-click the Unified Driver Configurator on the desktop.
Using the Linux Unified Driver Configurator Printers tab To use the on screen help, the Help or 3 button from the window. After changing the configurations, click Exit to close the Unified Driver Configurator. View the current system’s printer configuration by clicking on the machine icon button on the left side of the Unified Driver Configurator window. 13 Printers configuration Printers configuration has the two tabs: Printers and Classes. 1 Switches to Printers configuration.
Using the Linux Unified Driver Configurator The printer control buttons are, as follows: • Refresh: Renews the available machines list. • Add Printer: Allows you to add a new machines. • Remove Printer: Removes the selected machine. • Set as Default: Sets the current selected machine as a default machine. • Stop/Start: Stops/starts the machine. • Test: Allows you to print a test page to ensure the machine is working properly. • Properties: Allows you to view and change the printer’s properties.
Using the Linux Unified Driver Configurator 14 Ports configuration In this window, you can view the list of available ports, check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason. 1 Switches to Ports configuration. 2 Shows all of the available ports. 3 Shows the port type, device connected to the port, and status. • Refresh: Renews the available ports list. • Release port: Releases the selected port. 5.
6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems 256 • Power and cable connecting problems 257 • Printing problems 258 • Printing quality problems 262 • Operating system problems 270 For errors that occur during the wireless software installation and settings, refer to the troubleshotting section in the wireless setting chapter (see "Troubleshooting for wireless network" on page 178).
Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.
Power and cable connecting problems Click this link to open an animation about solving power problems. Condition The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly. Suggested solutions • Connect the machine to the electricity supply first. If the machine has a (Power) button on the control, press it. • Disconnect the machine’s cable and reconnect it. 6.
Printing problems Condition The machine does not print. Possible cause The machine is not receiving power. Suggested solutions Connect the machine to the electricity supply first. If the machine has a (Power) button on the control, press it. The machine is not selected as the default machine. Select your machine as your default machine in Windows. Check the machine for the following: • The cover is not closed. Close the cover. • Paper is jammed.
Printing problems Condition The machine does not print. Possible cause Suggested solutions The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative.
Printing problems Condition Pages print, but they are blank. Possible cause Suggested solutions The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and back on again. The toner cartridge is defective or out of toner.
Printing problems Condition Possible cause Suggested solutions The machine does not print custom-sized paper, such as billing paper. Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see "Opening printing preferences" on page 51). The printed billing paper is curled. The paper type setting does not match. Change the printer option and try again.
Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Light or faded print Suggested solutions • If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge (see "Replacing the toner cartridge" on page 70). • The paper may not meet paper specifications; for example, the paper may be too moist or rough.
Printing quality problems Condition Toner specks Suggested solutions • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 82). A aB bC c A aB bC c A aB bC c A aB bC c A aB bC c Dropouts • The paper path may need cleaning. Contact a service representative (see "Cleaning the machine" on page 82).
Printing quality problems Condition Vertical lines Suggested solutions If black vertical streaks appear on the page: • The surface (drum part) of the cartridge inside the machine has probably been scratched. Remove the cartridge and install a new one (see "Replacing the toner cartridge" on page 70, "Replacing the imaging unit" on page 73). If white vertical streaks appear on the page: • The surface of the LSU part inside the machine may be dirty.
Printing quality problems Condition Vertical repetitive defects Suggested solutions If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge" on page 70). • Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages.
Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. A aBb A aBb C A aBb C A aBb C A aBb C Cc Curl or wave • Check the paper type and quality. • Ensure that the guides are not too tight or too loose against the paper stack. • Ensure that the paper is loaded properly. • Check the paper type and quality.
Printing quality problems Condition Wrinkles or creases Suggested solutions • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty • Check for leaking toner. Clean the inside of the machine (see "Cleaning the machine" on page 82). Solid color or black pages • The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.
Printing quality problems Condition Loose toner Suggested solutions • Clean the inside of the machine (see "Cleaning the machine" on page 82). • Check the paper type, thickness, and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 70). If the problem persists, the machine may require repair. Contact a service representative.
Printing quality problems Condition Curl Suggested solutions If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin (see "Opening printing preferences" on page 51). • An unknown image Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.
Operating system problems 1 Common Windows problems Condition Suggested solutions “File in Use” message appears during installation. Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. “General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear. Close all other applications, reboot Windows and try printing again. “Fail To Print”, “A printer timeout error occurred” message appear.
Operating system problems 2 Common Mac problems Condition The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. Suggested solutions Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. Some letters are not displayed normally during cover page printing. Mac OS cannot create the font while printing the cover page.
Operating system problems 3 Common Linux problems condition The machine does not print. Suggested solutions • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device. • Check if the machine is started.
Operating system problems 4 Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. Problem The PostScript file cannot be printed Possible cause The PostScript driver may not be installed correctly. Solution • Install the PostScript driver (see "Software Installation" on page 133). • Print a configuration page and verify that the PS version is available for printing. • If the problem persists, contact a service representative.
Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact the Samsung customer care center. Country/Region BOTSWANA Country/Region Customer Care Center WebSite BRAZIL Customer Care Center WebSite 0800-726-000 www.samsung.com 0800-124-421 www.samsung.com 4004-0000 ANGOLA 91-726-7864 www.samsung.com ARGENTINA 0800-333-3733 www.samsung.com BULGARIA 07001 33 11 , normal tariff www.samsung.com ARMENIA 0-800-05-555 www.samsung.
Contact SAMSUNG worldwide Country/Region Customer Care Center 8009 4000 only from landline CYPRUS WebSite www.samsung.com Country/Region FRANCE (+30) 210 6897691 from mobile and land line CZECH 800-SAMSUNG (800-726786) www.samsung.com DENMARK 70 70 19 70 www.samsung.com 1-800-751-2676 www.samsung.com/ latin (Spanish) DOMINICA www.samsung.com/ latin_en (English) 1-800-10-7267 ECUADOR www.samsung.com/ latin (Spanish) 08000-726786 www.samsung.com EIRE 0818 717100 www.samsung.
Contact SAMSUNG worldwide Country/Region Customer Care Center (852) 3698-4698 HONG KONG HUNGARY INDIA INDONESIA WebSite www.samsung.com/hk (Chinese) www.samsung.com/ hk_en (English) Country/Region Customer Care Center 183-2255 (183-CALL) WebSite www.samsung.com/ae (English) KUWAIT www.samsung.com/ ae_ar (Arabic) 06-80-SAMSUNG (726-7864) www.samsung.com KYRGYZSTAN 00-800-500-55-500 www.samsung.com 1800 3000 8282 www.samsung.com/in LATVIA 8000-7267 www.samsung.
Contact SAMSUNG worldwide Country/Region Customer Care Center 00-1800-5077267 NICARAGUA NORWAY WebSite Country/Region Customer Care Center www.samsung.com/ latin (Spanish) 1-800-10-SAMSUNG(726-7864) for PLDT www.samsung.com/ latin_en (English) 1-800-3-SAMSUNG(726-7864) for Digitel PHILIPPINES 815-56 480 www.samsung.com 1-800-8-SAMSUNG(726-7864) for Globe 800-SAMSUNG (726-7864) www.samsung.com/ae (English) 02-5805777 OMAN 0 801-1SAMSUNG(172-678) * www.samsung.
Contact SAMSUNG worldwide Country/Region RUSSIA SAUDI ARABIA SENEGAL SERBIA Customer Care Center WebSite 800-00-0077 www.samsung.com TANZANIA 9200-21230 www.samsung.com/sa (Arabic) THAILAND 8-800-555-55-55 www.samsung.com +381 11 321 6899 www.samsung.com (old number still active 0700 7267864) SINGAPORE 1800-SAMSUNG (726-7864) www.samsung.com SLOVAKIA 0800 - SAMSUNG(0800-726 786) www.samsung.com SOUTH AFRICA 0860 SAMSUNG (726-7864) www.samsung.
Glossary ADF The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as mentioned in this user’s guide. 802.11 802.11 is a set of standards for wireless local area network (WLAN) communication, developed by the IEEE LAN/MAN Standards Committee (IEEE 802). 802.11b/g/n 802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11 Mbps, 802.11n supports bandwidth up to 150 Mbps. 802.
Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically. This is usually done in the bootstrap process of computers or operating systems running on them. The BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless workstation' computers to obtain an IP address prior to loading any advanced operating system. It is the printing term used for a toner usage measurement on printing.
Glossary DHCP DPI A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP server provides configuration parameters specific to the DHCP client host requesting, generally, information required by the client host to participate on an IP network. DHCP also provides a mechanism for allocation of IP addresses to client hosts. Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing.
Glossary ECM EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines or fax modems. It automatically detects and corrects errors in the fax transmission process that are sometimes caused by telephone line noise. A suite of protocols developed by Apple Computer for computer networking. It was included in the original Mac (1984) and is now deprecated by Apple in favor of TCP/IP networking.
Glossary Gateway IEEE A connection between computer networks, or between a computer network and a telephone line. It is very popular, as it is a computer or a network that allows access to another computer or network. The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional organization for the advancement of technology related to electricity.
Glossary IPM ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the number of single-sided sheets a printer can complete within one minute. The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications.
Glossary LDAP MH The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and modifying directory services running over TCP/IP. Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a codebook-based run-length encoding scheme optimized to efficiently compress white space.
Glossary NetWare OSI A network operating system developed by Novell, Inc. It initially used cooperative multitasking to run various services on a PC, and the network protocols were based on the archetypal Xerox XNS stack. Today NetWare supports TCP/IP as well as IPX/SPX. Open Systems Interconnection (OSI) is a model developed by the International Organization for Standardization (ISO) for communications.
Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used primarily in the electronic and desktop publishing areas. - that is run in an interpreter to generate an image. A convention or standard that controls or enables the connection, communication, and data transfer between two computing endpoints. PS Printer Driver See PostScript. A program used to send commands and transfer data from the computer to the printer.
Glossary SMB TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellaneous communications between nodes on a network. It also provides an authenticated Inter-process communication mechanism. The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run.
Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan can be initiated from within the program. It is an image capture API for Microsoft Windows and Apple Mac operating systems. A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light.
Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security. WPS The Wi-Fi Protected Setup (WPS) is a standard for establishing a wireless home network.
Index A D google cloud printing accessories default settings J installing 76 ordering 64 tray setting device options AirPrint 183 direct printing utility AnyWeb Print 234 driver installation Unix B 48 76 eco 23, 24 eco printing print screen 23, 24 entering character 210 error message 105 wps 24 F cleaning favorites settings, for printing 53 52 inside 83 outside 82 machine features 188 pickup roller 85 print media feature 113 features 5 cleaning a machine 82
Index 205, 206, 207 paper in the tray1 40 counter paper in the tray1 / optional trays 41 direct usb 203 SetIP program special media 44 eco 202 wired network setup 140 emulation 197 wireless network setup 156 information 190 numeric keypad job management 200 n-up printing job status 204 M Mac common Mac problems 271 driver installation for network connected 147 driver installation for USB cable connected 134 menu map menu overview printing 223 system requirements 116 using
Index troubleshooting 273 print mobile OS 182 mobile print 182 print media Mac printing a document Windows 224 50 printing on both sides of paper Mac 224 47 printing to a file 214 envelope 45 setting as a default machine 213 glossy paper 48 special printer features 215 labels 46 UNIX 227 113 USB memory using direct printing utility regulatiory information 119 S card stock output support R 57 222 safety information 13 symbols 13 samsung printer experience 245 Samsung
Index SyncThru Web Service general information 236 driver installation for network connected 149 SyncThru™ Web Service 236 printing 227 Unix T system requirements 117 USB cable toner cartridge 27, 29, 134, 136 estimated life 67 driver installation handling instructions 66 driver reinstallation non-Samsung and refilled 66 redistributing toner 68 managing 58 replacing the cartridge 70 printing 57 storing 66 using help 52, 225 tray adjusting the width and length 39 changing