User's Manual Part 1

NE for Enterprise PSW.indd 8-9
10/16/2015 9:05:00 AM
Section 2: Product Warranty
SAMSUNG ELECTRONICS AMERICA, INC (“SAMSUNG”)
warrants that SAMSUNG’s devices and accessories
(“Products”) are free from defects in material and
workmanship under normal use and service.
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, New Jersey 07660
Phone: 1-800-SAMSUNG (726-7864)
Standard Limited Warranty
What is covered and for how long?
The warranty period commences upon the date of
purchase by the first consumer purchaser and continuing
for the following specified period of time after that date:
Device 1 Year
What is not covered?
This Limited Warranty is conditioned upon proper use of
Product by Purchaser.
This Limited Warranty does not cover: (a) defects or
damage resulting from accident, misuse, abnormal use,
abnormal conditions, improper storage, exposure to liquid,
moisture, dampness, sand or dirt, neglect, or unusual
physical, electrical or electromechanical stress; (b)
scratches, dents and cosmetic damage, unless caused
by SAMSUNG; (c) defects or damage resulting from
excessive force or use of a metallic object when pressing
on a touch screen; (d) equipment that has the serial
number or the enhancement data code removed, defaced,
damaged, altered or made illegible; (e) ordinary wear
and tear; (f) defects or damage resulting from the use of
Product in conjunction or connection with accessories,
products, or ancillary/peripheral equipment not furnished
(h) defects or damage resulting from external causes such
as collision with an object, fire, flooding, dirt, windstorm,
lightning, earthquake, exposure to weather conditions,
theft, blown fuse, or improper use of any electrical source;
(i) defects or damage resulting from cellular signal
reception or transmission, or viruses or other software
problems introduced into the Product; or (j) Product used
or purchased outside the United States. This Limited
Warranty covers batteries only if battery capacity falls
below 80% of rated capacity or the battery leaks, and
this Limited Warranty does not cover any battery if (i)
the battery has been charged by a battery charger not
specified or approved by SAMSUNG for charging the
battery; (ii) any of the seals on the battery are broken or
show evidence of tampering; or (iii) the battery has been
used in equipment other than the SAMSUNG device for
which it is specified.
What are SAMSUNG’s obligations?
During the applicable warranty period, provided the
repairing any Product, or may replace Product with a
rebuilt, reconditioned or new Product. Repaired/replaced
cases will be warranted for a period of ninety (90) days.
All other repaired/replaced Products will be warranted
for a period equal to the remainder of the original Limited
Warranty on the original Product or for ninety (90)
days, whichever is longer. All replaced Products, parts,
components, boards and equipment shall become the
property of SAMSUNG. This Limited Warranty is extended
to the Purchaser and is not transferable or assignable to
any other person or entity.
What must you do to obtain warranty service?
To obtain service under this Limited Warranty, Purchaser
must return the Product to an authorized device
service facility in an adequate container for shipping,
accompanied by the sales receipt or comparable proof
of sale showing the original date of purchase, the serial
number of the Product and the seller’s name and address.
To obtain assistance on where to deliver the
Battery(ies)* (Including Internal
Batteries)
1 Year
or approved by SAMSUNG; (g) defects or damage
resulting from improper testing, operation, maintenance,
Product is returned in accordance with the terms of this
Limited Warranty, SAMSUNG will repair or replace the
Product, please call SAMSUNG Customer Care at
1-800-SAMSUNG. If SAMSUNG determines that
Other Accessories* 1 Year
*If applicable.
installation, service, or adjustment not furnished or
approved by SAMSUNG, including but not limited to
installation of unauthorized software and unauthorized
root access, both of which shall void this limited warranty;
Product, without charge to Purchaser, or at SAMSUNG’s
sole option, refund the purchase price.
SAMSUNG may, at SAMSUNG’s sole option, use rebuilt,
reconditioned, or new parts or components when
any Product is not covered by this Limited Warranty,
Purchaser must pay all parts, shipping, and labor charges
for the repair or return of such Product.
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