User's Manual

Appendix
127
Error messages appear when opening multimedia files
If y
ou receive error messages or multimedia files do not play when you open them on your
device, try the following:
•
Fr
ee some memory by transferring files to a computer or deleting files from your device.
•
Ensure tha
t the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
•
Ensure tha
t the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit www.samsung.com/cn.
•
Your devic
e supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
•
Your devic
e supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluet
ooth device is not located
•
Ensure that the Bluetooth wireless feature is activated on your device.
•
Ensur
e tha
t the Bluetooth wireless feature is activated on the device you wish to connect
to.
•
Ensure tha
t your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connec
tion is not established when you connect the device to a
computer
•
Ensure tha
t the USB cable you are using is compatible with your device.
•
Ensur
e tha
t you have the proper driver installed and updated on your computer.
•
If y
ou are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.