User's Manual

73
Appendix
Troubleshooting
Befor
e contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When you turn on y
our device or while you are using the device, it
prompts you to enter one of the following codes:
•
Passwor
d: When the device lock feature is enabled, you must enter the password you set
for the device.
•
PIN: When using the devic
e for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
•
PUK: Y
our SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
•
PIN2: When y
ou access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your devic
e displays network or service error messages
•
W
hen y
ou ar
e in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
•
You cannot acc
ess some options without a subscription. For more information, contact
your service provider.
Your devic
e does not turn on
•
When the batt
ery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
•
The batt
ery may not be inserted properly. Insert the battery again.
•
Wipe both gold-c
oloured contacts and insert the battery again.