PCS Service www. sprintpcs. com Copyright © 2004 Sprint Spectrum L.P. All rights reserved. No reproduction in whole or in part allowed without prior written approval. Sprint, the diamond logo and all other trademarks listed herein are registered trade marks of Sprint Communications Company, L.P., used under license. Printed in South Korea WJ10.
FCC RF EXPOSURE INFORMATION In August 1996 the Federal Communications Commission (FCC) of the United States w ith its action in Report and Order FCC 96-326 adopted an updated safety standard for human exposure to radio frequency electromagnetic energy emitted by FCC regulated transmitters. Those guidelines are consistent w ith the safety standards previously set by both U.S. and international standards bodies. The design of this phone complies w ith the FCC guidelines and these international standards.
Table of Contents How to Use This Guide .........................................................i Getting Advanced Phone and Service Information ...........ii Getting Started...................................................................... 1 Basics of Your PCS Phone ................................................ 15 Your New PCS Phone ........................................................................... 16 Your Phone’s Features ...................................................................
Receiving Voicemail Messages ...........................................................33 Setting Up Voicemail ......................................................................................... 33 Retrieving Voicemail Messages......................................................................... 33 Accessing Voicemail From Another Phone ................................................... 33 PCS Service Features ...........................................................................
How to Use This Guide Welcome - you’ve made the right choice The advantages of Sprint are as clear as each wireless call you make. With PCS Service, we give you what you really want from a wireless service provider - clear calls, easy-tounderstand service plans, and self-servicing options for managing your account. All this is designed to make your life easier and worry free. We know you’re eager to start using your phone right away, and the two sections of this guide are designed to help you do just that.
Getting Advanced Phone and Service Information This guide covers your phone’s basic features and services. To learn how to use all the advanced features of your phone and service, visit www.sprintpcs.com and sign on to your account management page with your PCS Phone Number and password. There, under the “My Phone” section, you’ll have access to your complete phone User’s Guide.
Getting Started Activating and Using PCS Service 1
Getting Started 1 Have these things ready before you call to activate Your PCS Phone (Make sure it’s fully charged) Your Social Security number Your driver’s license number Your Electronic Serial Number (also known as ESN; refer to step 5 to locate the number) The city and state where your phone will be primarily used A pen 2 Setting up your service - You choose the way From your PCS Phone, press . - or Use a phone other than your PCS Phone - dial 1-888-715-4588.
3 PCS Service Areas Interested in where you can use your new phone? Check out the most up-to-date coverage maps at www.sprintpcs.com. Getting Started 4 Your PCS Account Password My Account Password is: You’ll use this password when managing your account on www.sprintpcs.com and with PCS Customer Solutions. Your default password is the last four digits of your Social Security number.
Getting Started 5 Finding Your Phone’s ESN If you set up service using your PCS Phone, the network automatically communicates the ESN to us. You’ll only need this number when you’re setting up service by calling us from a phone other than your new PCS Phone. The ESN, or Electronic Serial Number, is an 11-digit number written on the barcode sticker attached to the phone. To find it, remove the phone’s battery.
6 (This section may not apply to you. If not, skip to section 7.) You are on the PCS Clear Pay Program. Easy steps to follow to help keep you enjoying your new PCS Service Getting Started Dial from your PCS Phone (normal airtime usage will apply) or sign on to www.sprintpcs.com to find out how many minutes you have currently used within your service plan. If you have exceeded the minutes in your plan or you have a past due balance, you should make a payment to keep your service turned on.
Getting Started The first time your service has been turned off you will be given the option of speaking with a PCS Customer Solutions Specialist. You may also choose instead to be connected directly to our automated payment process to make a payment to have your service turned back on. (In either instance, payment will be credited and service turned back on within 12 hours.) For any additional times that your service has been turned off, you will be connected to our automated payment process.
7 Understanding Your PCS Service Plan PCS Free & Clear Plans With Vision Monthly Service Charge . . . . . . . . . . . . . . . . . . . . . . . .$ (Mon.-Thur. 9pm-7am, Fri. 9pm-Mon. 7am) . . . . . Yes No Each additional voice minute (overage) Nationwide Long Distance Included . . . Yes Unlimited PCS VisionSM . . . . . . . . . . . . . . . Yes No Getting Started Anytime Minutes . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started PCS Free & Clear Plans Monthly Service Charge. . . . . . . . . . . . . . . . . . . . . . . . $ Anytime Minutes. . . . . . . . . . . . . . . . . . . . . . . . Unlimited Night & Weekend Minutes (Mon.-Thur. 9pm-7am, Fri. 9pm-Mon. 7am) . . . . . Yes No Each additional voice minute (overage) Nationwide Long Distance Included . . . . Yes No Options (monthly charges) Unlimited Night & Weekend Minutes (if not included with plan) . . . . . . . . . . . . . . $ Unlimited PCS-to-PCS CallingSM . .
PCS Advantage AgreementSM I have agreed to a PCS Advantage Agreement. 1 Year 2 Year I have opted not to sign a PCS Advantage Agreement. $ Monthly fee Getting Started Note: Your agreement for wireless service with Sprint is made up of the Service Plan you choose and the Terms and Conditions of Service which can be found on page 59 of this guide.
Getting Started 8 Your New PCS Phone Number and User Name PCS Phone Number PCS User Number Your user name is automatically assigned to you. Your user name, which resembles an email address (for example, name@sprintpcs.com), is used with PCS Mail and text messaging services.
9 Understanding Your PCS Invoice Getting Started Your first invoice will arrive within a few days and reflect the following charges: Your first full month of service, which is your monthly service charge of $ Additional charges such as taxes, roaming, or overages Charges for additional options you opt to subscribe to: $ Your one-time non-refundable activation fee of $ The approximate total of your first invoice will be $ 11
Getting Started 10 Quick, easy options to manage your account With PCS Customer Solutions, there are two convenient options for managing your account. • Manage it online - visit www.sprintpcs.
Once Connected you can: Use your PCS Phone - press Access a summary of your rate plan Find out the number of minutes remaining in your plan for the current invoice cycle Access information about your most recent invoice Find out when your last payment was received Make a payment Note: Normal airtime charges will apply when calling . Getting Started Welcome and thank you for choosing Sprint.
Basics of Your PCS Phone 15
Basics Your New PCS Phone 1.Speaker 23.Position Indicator 2.Signal Strength Indicator 22.Battery Indicator 21.Ringer Indicator 3.Display Screen 20.Service LED 4.Ready Link Key 5.Ok/Voicemail Key 6.One-Touch Internet Access Key 7.Volume Key 19.Speakerphone Key 18.MENU Key 17.Navigation Key 16.END Key 8.TALK Key 15.BACK Key 9.Numeric Keypad 10.Shift/Asterisk Key 14.Space/Pound Key 13.Microphone 11.Accessory Interface Connector 16 12.
Your Phone’s Features 1. Speaker: The speaker allows you to hear the other 2. 3. 4. 5. 7. 8. 17 Basics 6. caller and the different ring tones and sounds offered by your phone. Signal Strength Indicator: This icon represents the signal strength by displaying bars. The more bars displayed, the better the signal strength. Display Screen: The display screen displays all the information needed to operate your phone. Ready Link Key: This key allows you to access the PCS Ready Link List.
Basics 9. Numeric Keypad: Use these keys to enter numbers, letters, and characters. 10. Shift/Asterisk Key: Enters the asterisk [*] character 11. 12. 13. 14. 15. 16. 17. 18. 18 for calling features. In text entry mode, press to change the character input type. Accessory Interface Connector: This connector is used to connect any available accessory cables to your phone. Power Interface Connector: The power interface connector is used to plug in the charging accessories.
19. Speakerphone Key: This key allows you to make and receive calls in speakerphone mode. 20. Service LED: This LED shows your phone’s Basics connection status and flashes when the battery is charged. 21. Ringer Indicator: This icon indicates that a ringer is set. 22. Battery Indicator: The battery indicator displays the amount of remaining battery charge currently available in your phone. When all bars are displayed in the battery icon, the phone’s battery is fully charged.
Basics indicates that you have voicemail, text, numeric pages, or PCS Web Alert messages waiting. Press briefly to see a list of pending messages or press and hold to dial your voicemail box. indicates that your PCS Vision connection is active. indicates that your PCS Vision connection is dormant or inactive. indicates that you are receiving information. indicates that you are sending information. indicates that your phone is in vibrate mode. shows your current battery charge strength.
indicates that the ringer is set at a level between 1-8 or that 1-Beep is selected. indicates that the ringer is turned Off. indicates that something has been down loaded to your phone. indicates the PCS Ready Link service is active.
Basics Turning Your Phone On and Off Turning Your Phone ON 1. Fully extend the antenna to receive the best reception. 2. Press . The phone will display “Entering Sprint Service Area,” then it will automatically enter standby mode - the phone’s idle state. At this point, you’re ready to begin making and receiving calls. Note: When you turn on your phone for the first time, you will be asked to activate PCS Ready Link service. Press to use PCS Ready Link service.
Using the Battery and Charger Installing and Removing the Battery To insert: 1. Insert the battery into the opening on the back of the phone, making sure the plastic tab on the back is inserted into the matching slot in the phone. 2. Press until the latch snaps into place. Basics To remove: 1. So that no stored messages or numbers are lost, first power off your phone by pressing and holding . 2. Push the battery release latch up completely. The battery will separate slightly from the phone. 3.
Basics Charging the Battery It is vital that you use only the Sprint-approved Travel Charger specifically designed for your phone. Use of unauthorized accessories could damage your phone and invalidate your warranty. To use the travel charger: 1. Insert the end of the travel charger connector into the power interface connector. 2. Plug the other end into a standard wall outlet receptacle. When the Travel Charger is used to charge the battery, a red service LED turns on when the flip is closed.
Making and Answering Calls Making Calls 1. Make sure your phone is on. 2. Enter a phone number. If you make a mistake while dialing, press to erase one digit at a time or press and hold to erase the entire number. 3. Press to place the call. 4. When you’re finished, close the flip or press . Answering Calls 1. Make sure your phone is on. (If your phone is off, incoming calls go to voicemail.) Basics 2. When your phone rings or vibrates, answer the call by pressing .
Basics Controlling Your Roaming Experience Your phone is tri-mode, which means you can make and receive calls while on the Sprint Nationwide PCS Network and you can also roam on other analog, and 1900 and 800 MHz digital networks where we’ve implemented roaming agreements with other carriers. To learn more about roaming, visit www.sprintpcs.com. Your phone has several features that let you control your roaming experience. Setting Your Phone’s Roam Mode 1. 2. 3. 4. 5. 6. 26 Press to access the main menu.
Call Guard Reminds you when you are making or receiving a roaming call and requires you to take additional steps before placing or answering it. These additional steps are not required when you make or receive calls while on the Sprint Nationwide PCS Network. To turn Call Guard on Press to access the main menu. Press for Settings. Press for Others. Press for Roaming. Press for Call Guard. Select On or Off and press . Basics 1. 2. 3. 4. 5. 6. To place roaming calls with Call Guard on: 1.
Basics Internal Phone Book Saving Phone Numbers 1. From standby mode, enter a phone number. 2. Press . - or Press and for Save. (The Select Entry screen is displayed.) Note: The Select Entry screen does not display for the first entry saved into the phone book. Skip to step 4 if you are entering the first number in the phone book. 3. Select Add New Entry to save the number as a new 4. 5. 6. 7. 28 entry and press . - or Scroll through the Phone Book to select an existing name.
Finding Phone Numbers 1. From standby mode, enter one to four numbers of the last four digits of a phone number and press . 2. Press for Find. (A list of possible matches is displayed.) 3. Use your navigation key to display the desired entry. 4. To dial the number, highlight it and press . Making a Call From Your Internal Phone Book 1. Press the navigation key up to display your internal Phone Book. 2. Scroll left or right to search by By Name, By Entry, or By Group. Basics 3.
Basics Changing Your Phone’s Settings You can customize many of your phone’s functions, from Display and Sounds to Phone Info and Ready Link, through the Settings menu. Below are just a few examples of how to navigate and use the Settings menu. Airplane Mode When your phone is in Airplane Mode, it cannot send or receive any calls or access online information. You may still use the phone’s other features, such as Games, Voice Memos, etc.
Adjusting the Ringer and Key Beep Volume 1. 2. 3. 4. 5. Press to access the main menu. Press for Settings. Press for Sounds. Press for Ringer Volume or for Key Tone. Highlight the desired sub-menu choice and press . To adjust the key tone volume, select Tone Level. 6. Using the volume key or navigation key, select the desired sound setting and press . Note: The ringer volume can also be adjusted using the volume key in standby mode.
Basics To turn TTY mode on or off: 1. Press . 2. Press again to continue. 3. Press the navigation key up or down to select Enable TTY or Disable TTY and press . IMPORTANT NOTICE: Sprint recommends that TTY users make emergency calls by other means including Telecommunications Relay Services (TRS), analog cellular, and landline communications. Wireless TTY calls to 911 may be corrupted when received by public safety answering points (PSAPs) rendering some communications unintelligible.
Receiving Voicemail Messages Setting Up Voicemail 1. Press and hold . 2. Follow the system prompts to create your pass code and record your greeting. Retrieving Voicemail Messages Press and hold . Follow the system prompts. Accessing Voicemail From Another Phone Basics 1. Dial your PCS Phone Number. 2. Press when voicemail answers. 3. Enter your pass code.
Basics PCS Service Features Call Waiting To respond to an incoming call while you’re on a call: 1. The screen displays the incoming call and a tone is heard. Press to accept the call and place your existing call on hold. 2. To switch between callers, press . 3. When finished, you can press . Note: If you press with a caller on hold, the current call is disconnected and the phone rings again to allow you to connect to the call that was on hold.
Three-Way Calling Basics Talk to two different people at the same time. When using this feature, the normal airtime rates will be charged for each of the two calls. 1. Enter a number you wish to call and press . 2. Once you have established a connection to the first caller, press . 3. Press for 3-Way Call. The first caller is placed on hold. 4. Dial the second number you wish to call and press . 5. When you’re connected to the second caller, press to begin your three-way call.
Basics PCS Voice CommandSM With PCS Voice Command, you can call a number just by saying a name. (There is a monthly charge for PCS Voice Command.) Get started by setting up your Personal Address Book 1. Press . The first time you use it, you will hear a tutorial before moving on to the next step. 2. You’ll hear a tone followed by the prompt “Ready.” Say “Add Name” to begin setting up your Personal Address Book. Making a call with PCS Voice Command 1. Press .
PCS VisionSM Getting Started With PCS Vision To sign up for PCS Vision services or access complete instructions, visit www.sprintpcs.com/manage where you may download your phone’s complete user’s guide. Launching PCS Vision 1. Press 2. Press Basics to access the main menu. for Web. (The browser will launch and display the PCS Vision Home page.) 3. From the PCS Vision home page, press to view the following: 1. Home 2. Forward 3. Mark this Page 4. View Bookmarks 5. Search 6. History 7. Go to URL 8.
Basics PCS Vision Services With PCS Vision services, you will have access to additional features, better performance, faster Internet connections, and a wider variety of online services. Features such as Web access, graphically-enriched games, and sending/receiving digital images will be available through the enhanced Sprint Nationwide PCS Network. Messaging Send and receive email and text messages or chat on your PCS Vision Phone. Games Play exciting games with full-color graphics, sound, and vibration.
Accessing PCS Vision Services User Name Your user name (for example, name@sprintpcs.com) is also your email address for PCS Mail. It is automatically assigned to you when you sign up for PCS Service. When your phone is PCS Vision-enabled, your user name is displayed by accessing the Phone Info menu (press ). From standby mode, press and hold the one-touch Internet key ( ) down to find your user name and options.
Basics Downloading Content With PCS Vision With PCS you can express your personality with an array of downloadable ringers, graphics, and screensavers. You can also download and play great games individually on your handset or play others using the Web. Downloading Games, Ringers, Screen Savers, and Applications To download an available item to your phone: 1. Press to access the main menu. 2. Press for Downloads. 3. Select one of the following. for Games. for Ringers. for Screen Savers. for Applications.
9. Press the navigation key down to highlight OK and press . 10. Once the item is downloaded, press to the Downloads menu or menu. to return to return to the main Note: The number of ringers, graphics, screen savers, and games that can be downloaded varies depending on the size of the files and memory available in the phone. When your memory becomes full, a message is displayed on the screen. All applicable download and ringer purchasing fees apply during this process.
Basics 5. Select one of the following: Voice Calls Pbook entry Messages Alarms Schedule Note: The content displayed on screen may be different. 6. Follow the screen prompts to continue.
Your Phone’s Special Features PCS Ready LinkSM Basics PCS Ready Link is a walkie-talkie-style communication feature. It allows you to quickly connect with your friends, family, and co-workers with just one push of a button. You can make 1-to-1 or 1-to-many calls (up to 5 others on the same call) to any other PCS Ready Link user, anywhere on the Sprint Nationwide PCS Network. Below is some basic information about enabling and using PCS Ready Link.
Basics Note: Your PCS Vision Phone is pre-set to enable PCS Ready Link mode. If you do not subscribe to PCS Ready Link service, please disable your phone’s PCS Ready Link mode. Managing Your PCS Ready Link Contact Lists PCS Ready Link has its own separate address book with two primary lists: the Personal List/Per. Groups, which contain your personal Ready Link contact/group names and numbers, and the Company List/Co. Groups, which contain contacts/groups provided through your company.
4. Enter a name for the new contact and press . 5. Scroll to highlight the R-Link Number field, and press . Enter the contact’s 10-digit PCS Ready Link number (the same as their PCS Phone number), and press . 6. Press Save to save to your Personal List. Adding a New Group to Your Personal Group List 1. Press the Ready Link key on the left side of your phone ( ) to access the PCS Ready Link List. 2. Press Go to, scroll to highlight Per. Groups, and press . Basics 3.
Basics Note: You can create and edit individual and group entries for your Personal List online. Just go to www.sprintpcs.com and visit the Manage section to access your PCS Ready Link Personal List. Editing a Contact in Your Personal List 1. Press the Ready Link key on the left side of your phone ( ) to access the PCS Ready Link List. 2. Press Go to, scroll to highlight Personal List, and press 3. 4. 5. 6. . Scroll to highlight the entry you want to edit and press Options.
5. Press Yes to copy and save the entry to your Personal List. Note: Your Company List/Co. Groups can only be set up and edited by an authorized administrator on the PCS Ready Link server. You cannot add or edit contacts/groups to your Company List/Co. Groups. Making PCS Ready Link Call From Your Contacts Lists 1. Press the Ready Link key on the left side of your Basics phone ( ) to access the PCS Ready Link List. 2.
Basics 4. Continue holding as you speak. When you are finished speaking, release to allow other contacts to speak. (When the other party takes the floor, you will set the speaker’s name and phone number and the text “has floor.”) 5. When the call is finished, press to end the call. Receiving a PCS Ready Link Call 1. When a PCS Ready Link call is received on your phone, you will hear an incoming Ready Link tone and you will see R-Link Call and the caller’s name and PCS Ready Link number on the screen.
Voice Dial Basics In addition to PCS Voice Command, you can use a Voice Dial to automatically dial a phone number in your Internal Phone Book. To adapt digits for voice recognition: 1. Press to access the main menu. 2. Press for Settings. 3. Press for Voice Dial. 4. Press for Adapt Digits. 5. Follows the voice prompt to program your phone to recognize your pronunciation for each digit. To call a phone number using voice dial: 1. Press or the navigation key up briefly. 2.
Basics Additional Features Calendar The built-in Calendar offers several personal information management features to help you manage your busy lifestyle. Location Your PCS Phone is equipped with a Location feature for use in connection with location-based services which may be available in the future. External Display The Sub LCD allows you to monitor the phone’s status and to see who’s calling without opening the flip.
Accessories for Your Phone Standard Battery Provides approximately 3.4 hours of continuous digital talk time (1.6 hours in analog) or approximately 168 hours of continuous digital standby time (16 hours in analog). Extended Battery Provides approximately 5.6 hours of continuous digital talk time (1.6 hours in analog) or approximately 288 hours of continuous digital standby time (24 hours in analog). Vehicle Power Adapter Basics Charges your phone in your vehicle using the cigarette lighter adapter.
Basics Hands-Free Headset Allows you to use your phone with the optional earpiece. Portable Hands-Free Car Kit Allows you to operate your phone while keeping your hands free so you can drive safely. It also charges the battery. How to Order Purchase at your local Sprint Store. You can also call the PCS Accessory HotlineSM (1-800-974-2221) or visit www.sprintpcs.com. Next day delivery is offered in select areas.
Performance and Safety Important Information About Your Phone and Service Keeping Tabs on Signal Strength The quality of each call you make or receive depends on the signal strength in your area. Your phone informs you of the current signal strength by displaying a number of bars next to the signal strength icon. The more bars displayed, the stronger the signal. If you’re inside a building, being near a window may give you better reception.
Basics Maintaining Your Phone’s Peak Performance There are several simple guidelines to operating your phone properly and maintaining safe, satisfactory service. Hold the phone with the antenna raised, fully-extended and over your shoulder. Try not to hold, bend or twist the phone’s antenna. Don’t use the phone if the antenna is damaged. Speak directly into the mouthpiece. Avoid exposing your phone and accessories to rain or liquid spills.
Dial 911 to report serious emergencies. It’s free from your wireless phone. Use your phone to help others in emergencies. Call roadside assistance or a special non-emergency wireless number when necessary. Do not touch the antenna on the phone unnecessarily when the phone is switched on. Contact with the antenna affects the call quality and may cause the phone to operate at a higher power level than otherwise needed. Tip: Purchase an optional Hands-Free Car Kit.
Basics Turning Off Your Phone in Dangerous Areas To avoid interfering with blasting operations, turn your phone off when in a blasting area or in other areas with signs indicating two-way radios should be turned off. Construction crews often use remotecontrol RF devices to set off explosives. Turn your phone off when you're in any area that has a potentially explosive atmosphere. Although it's rare, your phone and accessories could generate sparks.
Don’t attempt to disassemble or short-circuit the battery. The battery may need recharging if it has not been used for a long period of time. It’s best to replace the battery when it no longer provides acceptable performance. It can be recharged hundreds of times before it needs replacing. Don’t store the battery in high temperature areas for long periods of time.
Basics Cautions Any changes or modifications to your phone not expressly approved in this document could void your warranty for this equipment and void your authority to operate this equipment. Only use approved batteries, antennas and chargers. Although your phone is quite sturdy, it is a complex piece of equipment and can be broken. Avoid dropping, hitting, bending or sitting on it.
Terms and Conditions & Warranty Information Terms and Conditions of Services (Effective as of June 1, 2003 until replaced) Thanks for choosing Sprint. These terms and conditions are part of your agreement with Sprint for PCS Services. The terms and conditions included with your PCS Phone may not be the most current version. For the most current version of the terms and conditions, please visit our website at www.sprintpcs.com or call PCS Customer Service Solutions at 1-888-211-4PCS.
Basics Universal Service fees and other charges imposed by the government or based on government calculations may increase or decrease on a monthly basis, and that this paragraph does not apply to any increases in such taxes, Universal Service fees and other charges. Provision of Service. Your purchase of a PCS Phone or other equipment does not mean that we must provide Services to you. We may decide not to provide Services to you for any lawful reason.
charge for implementing any change directed by you in addition to the charges associated with the Service Plan or optional service features you select. If you are on a Term Service Plan and you want to change your service plan, you may be required to accept a new Term Service Plan and we may require you to pay the early termination fee set out in your Service Plan or other fee. Termination. Non-Term Service Plan.
Basics You may not resell or lease Services or equipment to anyone. Coverage. Most services are only available within the operating range of the Sprint Nationwide PCS Network (also see Roaming). Coverage is not available everywhere. Coverage and quality of Services may be affected by conditions within or beyond our control, including network problems, signal strength, your equipment, and atmospheric, geographic, or topographic conditions.
by each invoice due date, all charges for Services provided to the Number for each phone or other equipment that our records show you activated, no matter who actually uses or has possession of the phone or other equipment at the time Services are provided. Basics PCS Vision (Third Generation) Wireless Charges.
Basics be in addition to data usage charges you will incur while connected to the enhanced PCS Vision network. We provide no warranties and make no representations or claims with regard to third-party Premium Services. In certain instances, subject to the terms of the content purchased, we may delete premium and non-premium items downloaded to available storage areas (e.g., your vault), including any pictures, games and other content.
returning to the Voice Command platform. If you initiate and complete another call without leaving the Voice Command platform, a separate charge for that call will begin from the time the previous call was terminated. Airtime and applicable long distance charges will be applied to the entire length of a completed call initiated from Voice Command. Using Directory Assistance to input names into your Voice Command address book will incur additional charges. Basics Invoicing.
Basics rate of 5% per month or at the highest rate allowed by law. Acceptance of late or partial payments (even if marked “paid in full”) does not waive our right to collect all amounts that you owe us. If your Service has been suspended due to non-payment, you may be charged a reactivation fee. Disputed Charges. You must raise any dispute that you have about any charges invoiced to you within 15 days of the date of the invoice or you have accepted the invoice.
methods of making these payments. We may charge you a fee for calls that involve our live customer care services. If we provide Services to you on as a Clear Pay basis, Services and coverage may be limited in certain ways. You must pay all charges for Services whether or not your Services are suspended or terminated. Basics Deposits. If we require a deposit for you to establish or keep Services, we will hold the deposit as partial guarantee of payment for Services.
Basics Plans. Sprint is not responsible for any opinions, advice, statements, services or other information provided by third-parties and accessible through Wireless Web Services or Voice Portal Services. Neither Sprint nor its vendors or licensors guarantees the accuracy, completeness or usefulness of information that is obtained through the Wireless Web Services or Voice Portal Services. You are responsible for evaluating such content. Taxes and Surcharges.
Lost or Stolen Equipment. If your phone or other equipment is lost or stolen, you must notify us by calling PCS Customer Service Solutions. You are responsible for all charges for Services provided to the Number for the lost or stolen equipment before you notify us of the loss or theft. We will deactivate Services to the Number upon notification to us of any loss or theft. You may be required to provide evidence of the loss or theft (for example, a police report or sworn statement).
Basics International Calling. You may be limited in the international destinations that you can call with Services. You should contact PCS Customer Service Solutions for information about international destinations that you cannot call. Limitation of Liability.
k) any act or omission of any third party or independent contractor that offers products or services in conjunction with or through the Services; or l) your negligent or intentional act or omission. NO CONSEQUENTIAL OR OTHER DAMAGES.
Basics HAVE THE RIGHT TO PURSUE. A single arbitrator engaged in the practice of law will conduct the arbitration. The arbitrator will be selected according to the rules of CPR or, alternatively, may be selected by agreement of the parties, who shall cooperate in good faith to select the arbitrator. The arbitration will be conducted by, and under the then-applicable rules of the CPR Institute for Dispute Resolution. All expedited procedures prescribed by the applicable rules will apply.
General. If either of us does not enforce any right or remedy available under this Agreement, that failure is not a waiver of the right or remedy for any other breach or failure by the other party. Our waiver of any requirement in any one instance is not a general waiver of that requirement and does not amend this Agreement. This Agreement is subject to any applicable federal and state law (collectively, “Applicable Laws”).
Basics Manufacturer’s Warranty STANDARD LIMITED WARRANTY What is Covered and For How Long? SAMSUNG TELECOMMUNICATIONS AMERICA, L.P.
installation, maintenance, and service of Product, or (g) Product used or purchased outside the United States or Canada.
Basics Purchaser must pay all parts, shipping, and labor charges for the repair or return of such Product.
THE PRODUCT OR ARISING DIRECTLY OR INDIRECTLY FROM THE USE OR LOSS OF USE OF THE PRODUCT OR FROM THE BREACH OF THE EXPRESS WARRANTY, INCLUDING INCIDENTAL, SPECIAL, CONSEQUENTIAL OR SIMILAR DAMAGES, OR LOSS OF ANTICIPATED PROFITS OR BENEFITS, OR FOR DAMAGES ARISING FROM ANY TORT (INCLUDING NEGLIGENCE OR GROSS NEGLIGENCE) OR FAULT COMMITTED BY SAMSUNG, ITS AGENTS OR EMPLOYEES, OR FOR ANY BREACH OF CONTRACT OR FOR ANY CLAIM BROUGHT AGAINST PURCHASER BY ANY OTHER PARTY.
Basics THIRD-PARTY SOFTWARE OR EQUIPMENT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY SAMSUNG OR OTHERWISE, INCLUDING THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT. THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT LIE SOLELY WITH THE PURCHASER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT, AS THE CASE MAY BE.
Samsung Telecommunications America, L.P. 1301 East Lookout Drive Richardson, Texas 75082 Phone: 1-800-SAMSUNG Phone: 1-888-987-HELP (4357) © 2004 Samsung Telecommunications America. All rights reserved. No reproduction in whole or in part allowed without prior written approval. Specifications and availability subject to change without notice.
Notes
