User Guide

Important Safety Information 111
(ii) claims that arose before this Agreement
or out of a prior Agreement with Sprint; (iii)
claims that are subject to on-going litigation
where you are not a party or class member;
and/or (iv) claims that arise after the
termination of this Agreement.
Dispute Notice and Disp
ute Resolution
Period
Before initiating an arbitration or a small
claims mat
ter, you and Sprint each agree to
first provide to the other a written notice
(“Notice of Dispute”), which shall contain: (a)
a written description of the problem and
relevant documents and supporting
information; and (b) a statement of the
specific relief sought. A Notice of Dispute to
Sprint should be sent to: General Counsel;
Arbitration Office; 12502 Sunrise Valley
Drive, Mailstop VARESA0202-2C682;
Reston, Virginia 20191. Sprint will provide a
Notice of Dispute to you in accordance with
the “Providing Notice To Each Other Under
The Agreement” section of this Agreement.
Sprint will assign a representative to work
with you and try to resolve your Dispute to
your satisfaction. You and Sprint agree to
make attempts to resolve the Dispute prior to
commencing an arbitration or small claims
action.
If an agreement cannot be reached within
f
orty-five (45) days of receipt of the Notice of
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