User Guide

100 Important Safety Information
charges, and other charges. Surcharges are
not taxes, and we are not required by law to
assess them. They are part of our rates we
choose, at our discretion, to collect from
you, to recover certain costs and are kept
by us. The number and type of Surcharges
will be provided on your invoice and may
vary depending upon the location of the
billing address of the Device and can
change over time. We determine the
amount for these charges, and these
amounts are subject to change, as are the
components used to calculate these
amounts. We will provide you notice of any
changes to Surcharges in a manner consistent
with this Agreement (see “Providing Notice To
Each Other Under The Agreement” section).
However, because some Surcharges are based
on amounts set by the government or based on
government formulas, it will not always be
possible to provide advance notice of new
Surcharges or changes in the amount of
existing Surcharges. Information on Surcharges
is provided during the sales transaction and is
available on our website.
Disputing Charges - You Must Still Pay
Undisputed Charges
Any dispute to a charge on your bill must be
made within 60 days of the date of the bill that
initially contained the charge. Disputes can only
be made by calling or writing us as directed on
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