User's Manual

DRAFT
FOR INTERNAL USE ONLY
Getting Started 11
Setting Up Your Voice Mail
1. From the Home screen, touch , then touch .
When connected, you may be prompted to enter a
password.
2. Follow the tutorial to create a password, record a greeting,
and record your name.
Note: These steps may be different depending on your network.
Accessing Your Voice Mail
1. From the Home screen, touch , then touch .
2. When connected, follow the voice prompts from the voice
mail center.
Accessing Your Voice Mail from Another Phone
1. Dial your wireless phone number.
2. When you hear your voicemail greeting, press the asterisk
key on the phone you are using.
3. Enter your passcode.
Phone Updates
Updating your phone can make it work better and add new
features. Updates can also make your phone more secure.
For more information, refer to “Phone update” on page 94.
Troubleshooting
If your phone is frozen or unresponsive, try the following:
1. Restart your phone by pressing and holding the Power key
for 13 to 15 seconds. The phone will power off and then
turn on automatically.
2. If restarting your phone does not solve the problem, turn
off the phone, remove and replace the battery, and turn on
the phone.
Formatting a Windows Phone 8
Normally, if you want to reset your phone to the factory default
settings:
 From the Home screen, touch ➔ Settings
➔
system ➔ about ➔ reset your phone .
For more information, refer to “About” on page 94.
Warning! Formatting erases all user data stored on the device.