Users Manual Part 2

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Samsung SDS

Digital Door Lock

SHP-A30

Samsung SDS

Digital Door Lock

SHP-A30

When the lock doesn’t function correctly, please check the items below.

If you can’t resolve the problem, please contact the nearest service center.

Problem Resolution Reference

There is no power.

● Check if the batteries are inserted in the correct polarity.

● Check that the batteries have a full charge.

● Check that the Exterior Unit cable has not come loose.

● If the batteries are completely discharged, connect a 9V

battery to the external power contact of the exterior unit,

and use the ngerprint or enter the master(or user) PIN

Code to activate.

Page 32

I can’t change the

Master PIN Code.

● There was a delay while changing the PIN Code. The

touchscreen must be illuminated when changing the PIN

Code. Also, after entering the rst digit, the next digit must

be entered within 60 seconds.

● Replace the batteries if they are discharged.

● Refer to the ‘Changing the Master PIN Code’ section in

the user manual and try again. Ensure that the Master

PIN Code is 4~12 digits long.

Page 16

I can’t register the

User PIN Code.

● The User Number has already been used. Delete the de

sired User Number and re-register.

● Ensure that the User PIN Code is 4~12 digits long.

Page 17

I entered the PIN

Code and pressed

the [

] button,

but the door won’t

open.

● Check that the registered PIN Code was entered cor

rectly.

● If the touchscreen illumination turns o󰀨 while entering the

PIN Code, the button input was not registered. Touch the

[Touchscreen] to illuminate the touchscreen and enter

the PIN Code again from the beginning. (The touchscreen

illumination is turned o󰀨 automatically if there is no input

within 5 seconds.)

Page 15

I can’t unlock

the door with my

Fingerprint.

● The Fingerprint is either unregistered or unrecognized.

● The Fingerprint must touch the Fingerprint sensor cor

rectly.

Page 15

My PIN Code

or Fingerprint is

authenticated,

but the door won’t

open.

The lock may be malfunctioning. Please contact service

center.

Troubleshooting