SAMSUNG DCS DIGITAL COMMUNICATIONS SYSTEM • LCD 24B • LCD 12B • STD 24B • BASIC 12B • 7B KEYSET USER GUIDE System Software Release 1, 2, 3, 4 November 1999
TABLE OF CONTENTS ABOUT THIS BOOK ...........................................................1 THINGS YOU SHOULD KNOW ................................ 2–9 OUTSIDE CALLS Making an Outside Call .................................................................... 10 Answering an Outside Call ............................................................... 10 Universal Answer ............................................................................. 10 Recall/Flash ............................................
CUSTOMIZING YOUR KEYSET AME BGM ........................................................................................ 33 AME Password ................................................................................ 33 Select Ring Tone .............................................................................. 33 Change Your Passcode .................................................................... 33 Set Answer Mode .............................................................................
THINGS YOU SHOULD KNOW USER ORIENTATION SAMSUNG DCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
LCD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. 32 CHARACTER DISPLAY Two lines with 16 characters each. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays.
LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT [RELEASE 3 & 4 ONLY] LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip.
OUTSIDE CALLS NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before dialing. MAKING AN OUTSIDE CALL RECALL DIAL TONE • Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.
• INTERCOM CALLS • CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS or the MONITOR key if you are using a 7B phone. NOTES: 1.
CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation. NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call.
When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring. NOTES: 1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRSF key. 2. If you receive No More Calls tone, that station has no key available to receive another call. Press TRSF to return to the other party. 3. You cannot transfer an Intercom call by pressing a DSS key.
2. The station that receives a Forwarded All call can transfer the call to the forwarded station. This is useful when you are expecting an important call but you do not wish to be disturbed by other calls. 3. When a station user places his/her keyset in Forward All mode and he/she does not have a FORWARD ALL key, the TRSF key will light to indicate Forward All has been set and calls to this station have been transferred elsewhere.
• • • Dial the destination number (e.g., 202) OR Press UP or DOWN to select the destination Press the right soft key to move the cursor Dial 1 to set OR Press UP or DOWN to select YES or NO Press TRSF to store and exit STATION CALL PICKUP To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or MONITOR before you begin dialing.
• • • • • • The B key inserts a flash. The C key inserts a pause. The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits. Display keyset users may want to hide some speed dial numbers so that they will not show in the display. When you are entering a telephone number, press E. All subsequent digits will be hidden.
features require optional software and/or hardware. Please see your service and installation company for details. PAGING AND MESSAGING To use Dial by Voice: • • • Change your station passcode (see Changing Your Passcode). You must be assigned to a channel of the VDIAL card. Check with your system administrator or the installation and service company. Assign personal speed dial numbers (see Programming Personal Speed Dial Numbers).
MEET ME PAGE CANCELING MESSAGES • • • • • • • To cancel a message indication that you left at another station, dial 42 plus the extension number of the station at which you left a message. Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRSF. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you.
CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset. • • While on-hook, press the DND key or dial 401. The DND key flashes to remind you of this mode. To cancel DND, press the DND key again or dial 400. The DND light turns off. You can make calls while in the DND mode. APPOINTMENT REMINDER/ALARM CLOCK This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY).
• • • Dial the extension number of the door phone. You will be connected to the door phone and you can listen or have a conversation. If an electric door lock release is installed, dial 13 to unlock the door. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or the MONITOR key. EXECUTIVE/SECRETARY HOT LINE If programmed, an executive and a secretary can have a hot line between them.
Executive off-hook voice announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an OHVA through your add-on module (AOM). Use caution because the conversation through the AOM may possibly be heard by the caller on the keyset. When you receive an executive OHVA through your AOM: • • • Reply by speaking in the direction of the microphone in the AOM unit. Adjust the volume with the VOL keys on the AOM unit.
SET ANSWER MODE HOT KEYPAD You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): On the DCS, your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press SPK or the MONITOR key before you begin dialing. Calls can be made and features activated by simply dialing the C.O. line number, trunk group access code, intercom number or feature access code.
DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that call condition. The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys.
COUNT 1 2 3 4 5 DIAL 0 Q Z . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 TIMER FUNCTION DIAL 5 J K L % 5 Display keyset users may use this feature as a simple stopwatch.
To program a station name: • • • Press TRSF and then dial 104. Enter the 11 character name using the procedure described in Alarm Reminder Messages. Press TRSF to store the name. MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features.
WHAT IS ANI? REDIALING A SAVED CID/ANI NUMBER ANI (Automatic Number Identification) is a feature offered by some telephone service providers that provides the calling party’s telephone number. This service is only available on E&M Tie Lines on a T1, digital trunk. ANI is similar to Caller Identification (CID) but the format and information of the calling person is different. CID uses FSK signalling and ANI uses DTMF signalling.
• • Dial the trunk number. You may now answer the call by pressing ANS. OR You may use NND to view more information about this call. OR You can return to the idle condition by pressing IGNORE. NOTES: 1. If you are on an intercom call or you have Automatic Hold turned off, you must finish the existing call or place it on hold before inquiring. 2. If you inquire about an outgoing call, you will receive a [call no longer available] display.
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ _______________
N O T E S SYSTEM ACCESS CODES LINE GROUPS PROGRAMMED MESSAGES 9 80 81 82 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 LOCAL/LCR _____________________________ _____________________________ _____________________________ STATION GROUPS 501 502 503 504 _____________________________ _____________________________ _____________________________ _____________________________ PAGING ZONES - Dial 55 plus 0 1 2 3 4 5 6 7 8 9 ✱ ALL INTERNAL ZONES _____________________________ ________________