User Manual
Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM SOLUTION
No operation can be performed
with the remote control.
Check the batteries in the remote control. They may need replacing.
Operate the remote control at a distance of no more than 20 feet from the player.
Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote control
to reset it. Reinstall the batteries and try to operate the remote
control again.
Disc does not play.
Ensure that the disc is installed with the label side facing up.
Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.
Ensure that the disc has disc menus.
The prohibition message
appears on the screen.
This message appears when an invalid button is pressed.
The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
You’ve requested a title or chapter number or search time that is out of range.
Play mode differs from the
Setup Menu selection.
Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be
changed.
The Screen Ratio is fixed on your Blu-ray Disc/DVD.
This is not a problem with the player.
No audio.
Make sure you have selected the correct Digital Output in the
Audio Options Menu.
The screen is blank.
If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
Press the button (on front panel) for more than 5 seconds with no
disc inside. All settings will revert to the factory settings.
When the factory default settings are restored, all stored user BD data is deleted.
Forgot password
Press the button (on the front panel) for more than 5 seconds
with no disc inside. All settings including the password will revert
to the factory settings.
Don’t use this unless absolutely necessary.
When the factory default settings are restored, all stored user BD data is deleted.
The picture is noisy or distorted
Make sure that the disc is not dirty or scratched.
Clean the disc.
PROBLEM SOLUTION
No HDMI output.
Check the connection between the TV and the HDMI jack of the player.
Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input resolutions.
Abnormal HDMI output screen.
If random noise appears on the screen, it means that TV does not
support HDCP (High-bandwidth Digital Content Protection).
If you experience other
problems.
Go to the contents and find the section of the user manual that
contains the explanations regarding the current problem, and
follow the procedure once again.
If the problem still cannot be solved, please contact your nearest
Samsung authorized service center.
I can see folders shared through
DLNA, but I cannot see the files.
DLNA shows only files corresponding to the Image, Music, and Movie
categories. Files that do not correspond to these categories are not displayed.
Video is played intermittently.
Check if the network is stable.
Check if the network cable is properly connected and if the
network is overloaded.
The wireless connection between the DLNA compatible device and
the player is unstable.
Check the connection.
DLNA connection between
Player and PC is unstable.
The IP address under the same subnetwork should be unique. If
they are not, IP interference can cause this phenomenon.
Check if you have a firewall enabled. If so, disable the firewall function.
I cannot connect to the BD-LIVE
server.
Check whether the network connection is working or not by
accessing Network Status in Network Settings (Settings > Network
Settings > Network Status).
Check whether the USB memory device is connected to the player.
The memory device must have at least 1GB of free space to
accommodate the BD-LIVE service.
You can check the available size in BD Data Management.
Check whether the BD-LIVE Internet Connection menu is set to Allow(All).
If all above fails, contact the contents provider or update the
player to the latest firmware.
When using the BD-LIVE
service, an error occurs.
The memory device must have at least 1GB of free space to
accommodate the BD-LIVE service.
You can check the available size in BD Data Management.
✎
When the factory default settings are restored, all stored user BD data is deleted
.